Fatyma Harris
The Bronx,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Dispatcher
New York Blood Center
12.2020 - Current
- Communicated effectively with drivers to ensure adherence to safety regulations and company policies.
- Monitored real-time vehicle tracking systems to optimize dispatch operations and resource allocation.
- Coordinated logistics and scheduling for efficient route management and timely deliveries.
- Implemented process improvements that increased response times and enhanced customer satisfaction levels.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Communications Specialist
New York Presbyterian Cornell - Weill Center
06.2017 - Current
- Managed emergency calls by assessing situations and prioritizing responses for optimal resource allocation.
- Coordinated communication between emergency services, ensuring timely dispatch of personnel and equipment.
- Provided critical information to first responders, enhancing situational awareness and response effectiveness during emergencies.
- Trained new dispatchers on protocols and procedures, fostering a knowledgeable and efficient team environment.
- Improved emergency response times by efficiently prioritizing and dispatching medical resources to incidents.
- Deescalated potentially volatile situations between callers and first responders through skilled mediation techniques when necessary.
- Collaborated with other emergency service providers for coordinated response efforts during major incidents.
- Maintained accurate records of dispatched calls for quality assurance and future reference.
- Maximized operational efficiency by maintaining all necessary certifications required for effective emergency communication management within regulatory guidelines.
- Facilitated the dispatch of appropriate resources during mass casualty incidents by effectively triaging incoming calls and prioritizing response efforts.
Maintenance Dispatcher
Columbia Presbyterian Hospital
06.2016 - 06.2017
- Coordinated maintenance requests and prioritized dispatch based on urgency and resource availability.
- Monitored service progress and ensured timely updates to stakeholders regarding status of maintenance tasks.
- Utilized scheduling software to optimize technician routes, enhancing service efficiency and reducing downtime.
- Developed and maintained accurate records of completed work orders for reporting and compliance purposes.
Education
Bachelor of Arts - Speech-Language Pathology
Lehman College
Bronx, NYAssociate of Arts - Liberal Arts
Kingsborough Community College
Brooklyn, NY06-2013
High School Diploma -
Lafayette High School
Brooklyn, NY06-2002
Skills
- Effective time management
- Strategic prioritization of tasks
- Analytical problem-solving
- Reliable and accountable
- Basic life support
- Proficient in computer applications
- Experienced in effective organization strategies
- Verbal and written communication
- Dispatch coordination
- CPR and first aid
- Emergency medical dispatch (EMD)
Accomplishments
- CERTIFIED CPR
- EMERGECNY MEDICAL TECHNICIAN
- NATIONAL EMEGENCY MEDICAL DISPATCHER
- COVID 19 CERTIFIED
- AED CERTIFIED
- HVAC CERTIFIED
- EPA CERTIFIED
- CLASS E DRIVER LICENSE
Timeline
Dispatcher
New York Blood Center
12.2020 - Current
Communications Specialist
New York Presbyterian Cornell - Weill Center
06.2017 - Current
Maintenance Dispatcher
Columbia Presbyterian Hospital
06.2016 - 06.2017
Bachelor of Arts - Speech-Language Pathology
Lehman College
Associate of Arts - Liberal Arts
Kingsborough Community College
High School Diploma -
Lafayette High School
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