Faustin Maombi
Huntsville,AL
Summary
Friendly Help Desk Technician with 3 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Energetic I.T Helpdesk ready to undertake challenging technical support triage duties in demanding environments. Cognizant of when to go hands-on with issues and when to delegate support calls to appropriate personnel. Eager to apply personal technological expertise to support tasks and keen technical judgment to fast-paced personnel delegation.
Enthusiastic I.T Helpdesk eager to contribute to team success through hard work, attention to detail and excellent organizational .
Overview
3
3
years of professional experience
Work History
I.T Helpdesk
IT Oakwood Universty
Huntsville , AL
01.2018 - 10.2020
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained and updated devise customer service database.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Computer Networking - Computer And Information Sciences
Oakwood Universty
Huntsville, AL05.2022
Skills
- Remote System Analysis
- Network Infrastructure Monitoring
- Technical Support Triage
- Support Ticket System Management
- Desktop support
- Customer service expert
- Problem resolution
- Process improvement
- Cultural Awareness
- Critical Thinking
- Active Listening
- Helpdesk administration
- Helpdesk operations
- Helpdesk call support
- Helpdesk services
- Helpdesk support
- Decision Making
- Multitasking Abilities
- Attention to Detail
- Good Telephone Etiquette
- Interpersonal Communication
Timeline
I.T Helpdesk
IT Oakwood Universty
01.2018 - 10.2020
Computer Networking - Computer And Information Sciences
Oakwood Universty
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