Faustin Zerbian
Orlando,Florida
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
6
6
years of professional experience
Work History
Consumer Insights Interview Specialist 1
Universal Orlando Resorts
Orlando, Florida
09.2023 - Current
- Responsible for collecting high-quality data from guests to ensure that an accurate record of guest experiences can be recorded
- Help answer or assist with any questions that guests have as they enter the park.
- Conducted initial screening interviews to identify qualified candidates.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Developed effective communication strategies for addressing customer inquiries and concerns.
Escort for Parade Floats and Characters
Universal Holiday Parade
Orlando, Florida
11.2022 - 12.2022
- Responsible for maintaining the safety of guests and performers
- Responsible for helping assist guests with any questions that they had.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
Performer in “The Weekend: Afterhours” House
Halloween Horror Nights
Orlando, Florida
09.2022 - 10.2022
- Responsible for maintaining Universal intellectual property.
- Maintained composure during unexpected events on stage or in the audience.
- Motivated fellow cast members throughout long days of rehearsals or shows.
Customer Service Representative
Chick-fil-A
Orlando, WV
12.2017 - 01.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor in Social Work -
University of Central Florida
Orlando, FL03-2025
Skills
- Client Engagement
- Client interaction
- Customer service and assistance
- Product Knowledge
- Team Development
- High-energy attitude
- Problem Resolution
- Cash handling experience
Timeline
Consumer Insights Interview Specialist 1
Universal Orlando Resorts
09.2023 - Current
Escort for Parade Floats and Characters
Universal Holiday Parade
11.2022 - 12.2022
Performer in “The Weekend: Afterhours” House
Halloween Horror Nights
09.2022 - 10.2022
Customer Service Representative
Chick-fil-A
12.2017 - 01.2021
Bachelor in Social Work -
University of Central Florida
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