Faustina Allison
Tumbling Shoals,AR
Summary
Dynamic retail professional with extensive experience at Casey's General Stores, excelling in team leadership and customer service. Proven track record in optimizing inventory management and enhancing sales through innovative merchandising strategies. Skilled in staff training and development, fostering a motivated team that consistently exceeds performance goals.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Caseys's General Stores
- Oversaw daily store operations, ensuring compliance with company policies and safety standards.
- Trained and developed staff to enhance customer service and operational efficiency.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Implemented promotional strategies to drive sales and improve customer engagement.
- Analyzed sales data to identify trends and inform inventory purchasing decisions.
- Led team meetings to communicate goals, provide feedback, and foster collaborative environment.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Developed staff schedules to ensure adequate coverage during peak hours and special events.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
Caseys General Stores Inc
06.2024 - 10.2025
- Oversaw daily store operations, ensuring compliance with company policies and safety standards.
- Trained and developed staff to enhance customer service and operational efficiency.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Implemented promotional strategies to drive sales and improve customer engagement.
- Analyzed sales data to identify trends and inform inventory purchasing decisions.
- Led team meetings to communicate goals, provide feedback, and foster collaborative environment.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Developed staff schedules to ensure adequate coverage during peak hours and special events.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Computer systems
Lincoln College
Lincoln, Illinois, IL05.2004
Skills
Customer service
Timeline
Store Manager
Caseys General Stores Inc
06.2024 - 10.2025
Assistant Manager
Caseys's General Stores
Computer systems
Lincoln College