Faustina Amoah
San Antonio,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Dreams Shop
11.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Nursing Assistant
Samaritan Health Services
08.2022 - 11.2022
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
Customer Experience Associate
Army Air Force Exchange Service
06.2022 - 09.2022
- Asked customers questions to determine, verify and solve common problems.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Lecturer
College Of Integrated Healthcare
04.2020 - 05.2021
- Collaborated with faculty and staff to create meaningful learning experiences.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Senior Staff Midwife
Ghana Health Service
04.2013 - 04.2021
- Maintained professional conduct operating under midwifery and neonatal nursing care guidelines.
- Managed care of newborns comprehensively through home visits and clinic consultations.
- Consulted with physician when complications occurred to provide holistic health care.
- Provided treatment of gynecological problems and obstetric patient care.
- Anticipated deviations of normal infant deliveries to safeguard patients and newborns.
- Conducted prenatal classes for expectant parents and families.
Education
Bachelor of Science - Midwifery
Kwame Nkrumah University of Science And Technology
Ghana -West Africa10.2020
Associate of Science - Diploma in Midwifery
Kumasi Nursing And Midwifery Training College
Ghana West- Africa02.2012
High School Diploma -
St. Louis Senior High School
Ghana05.2007
Skills
- Basic Care Services
- Blood Sugar Monitoring
- Quality Assurance Controls
- Patient Mobility Support
- Pediatric Nursing
- Quality Patient Care
- Infection Control Procedures
- Interdisciplinary Communication
- Case Management
- Equipment Monitoring
- Treatment Protocols
- Home Visits
Accomplishments
I was awarded the best nurse organiser and team building in 2020 in my workplace at Obuasi Government Hospital.
I won election to the financial assistant position of the SRC executive in my school, Nursing and Midwifery Training College. I was able to raise the highest funds to accomplish our project work
I love to explore new opportunities and learn new skills
I'm always ready and eager to learn new skills further my education and know more about what i already know
Timeline
Assistant Manager
Dreams Shop
11.2022 - 05.2023
Nursing Assistant
Samaritan Health Services
08.2022 - 11.2022
Customer Experience Associate
Army Air Force Exchange Service
06.2022 - 09.2022
Lecturer
College Of Integrated Healthcare
04.2020 - 05.2021
Senior Staff Midwife
Ghana Health Service
04.2013 - 04.2021
Bachelor of Science - Midwifery
Kwame Nkrumah University of Science And Technology
Associate of Science - Diploma in Midwifery
Kumasi Nursing And Midwifery Training College
High School Diploma -
St. Louis Senior High School
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