Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Faustina Hines

Middletown,NY

Summary

A tenured Area Sales Manager with 23+ years of experience in retail management with a comprehensive background leading all aspects of retail operations, management, customer service, and employee training, and passionate about inspiring other professionals to be brand ambassadors. Also a caring and compassionate nursing assistant with 3+ years of experience in delivering high quality patient care to individuals from diverse backgrounds.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Nursing Assistant

Garnet Health
Middletown, NY
03.2021 - Current
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
  • Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Implemented fall prevention techniques as specified in plan of care.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.

Area Sales Manager

Lord & Taylor, Flagship
Scarsdale, NY
12.1995 - 07.2018
  • Managed a team of sales representatives in order to achieve maximum results.
  • Monitored performance of sales representatives against goals set by management.
  • Created detailed reports on regional sales performance for management review.
  • Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
  • Generated weekly, monthly, quarterly reports on sales volume, revenue growth and competitive landscape.
  • Interacted regularly with senior management to discuss current strategies and future plans.
  • Led, coached and developed employees to achieve sales goals.
  • Hired and motivated high-performing sales team.
  • Developed sales training programs and materials for team development.
  • Set individual sales targets with sales team, aligning with company objectives.
  • Analyzed sales data to determine areas of improvement for the organization.
  • Coordinated with logistics teams to ensure timely delivery of goods to customers.

Education

Associate of Science - Nursing

Azure College
Fort Lauderdale, FL
07-2022

Skills

  • Patient Education and Care
  • Medical terminology knowledge
  • Infection Control
  • Clinical Documentation
  • Electronic Charting
  • Basic Wound care
  • Critical Thinking
  • Patient and Family Advocacy
  • Assisted in ADLs
  • Time Management
  • Management Skills
  • Operational skills
  • Leadership/Team building
  • Coaching and Mentoring
  • Performance Management
  • Customer service Excellence
  • Strong Communications Skills

Certification

  • Basic Life Support Certificate (BLS)

Timeline

Nursing Assistant

Garnet Health
03.2021 - Current

Area Sales Manager

Lord & Taylor, Flagship
12.1995 - 07.2018

Associate of Science - Nursing

Azure College

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Faustina Hines