Overview
Work History
Education
Skills
Timeline
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FAUSTINA BOAKYE

Newark,NJ

Overview

10
10
years of professional experience

Work History

Front Desk Executive

TRANCO SERVICES
ACCRA, GHANA
05.2020 - 04.2023
  • Answered incoming calls and provided information about services and products.
  • Prepared daily reports on customer inquiries, complaints, or comments.
  • Updated existing records in the company database system.
  • Performed data entry tasks into computer systems as needed.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Handled cash transactions accurately and efficiently.

SECRETARY TO THE MINISTER

MINISTRY OF SANITATION AND WATER RESOURCES
ACCRA, GHANA
09.2018 - 07.2019
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Provided administrative support to the Office Manager and other staff members.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Assisted with special projects or tasks related to departmental functions upon request.

Waitress

Santoku Japanese Restaurant + Bar
Accra, Ghana
04.2016 - 06.2019
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.

Marketing Intern

Westminster International College
SUBANG JAYA, MALAYSIA
02.2013 - 10.2015
  • Assisted personnel with day-to-day marketing tasks and coordinating activities.
  • Conducted customer surveys to gather feedback about products and services.
  • Analyzed market trends to identify potential opportunities.
  • Compiled data on customer demographics, preferences, needs, and buying habits.
  • Surveyed customers and worked with internal team to identify product needs and trends in marketplace.

Education

Bachelor of Arts - Business Administration

CARDIFF METROPOLITAN UNIVERSITY
MALAYSIA
11-2015

High School Diploma -

AKIM SWEDRU METHODIST
GHANA
07-2007

Skills

GREAT MARKETING SKILLS

CUSTOMER SERVICE

ABILITY TO WORK WITH TEAM

Timeline

Front Desk Executive

TRANCO SERVICES
05.2020 - 04.2023

SECRETARY TO THE MINISTER

MINISTRY OF SANITATION AND WATER RESOURCES
09.2018 - 07.2019

Waitress

Santoku Japanese Restaurant + Bar
04.2016 - 06.2019

Marketing Intern

Westminster International College
02.2013 - 10.2015

Bachelor of Arts - Business Administration

CARDIFF METROPOLITAN UNIVERSITY

High School Diploma -

AKIM SWEDRU METHODIST

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FAUSTINA BOAKYE