Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

FAUSTO CASTANEDA

CINCINNATI,OH

Summary

I possess a strong work ethic and am proficient in managing both a job and full-time online studies. I have exceptional adaptability, determination, and interpersonal skills. My experience in customer service and communication spans over 4 years, with an additional year of managing experience. I am skilled at maintaining positive client relations, am outgoing, and can foster a positive work environment. I am also experienced in working collaboratively as a team and in promoting growth.

Overview

3
3
years of professional experience

Work History

ASSISTANT MANAGER

Planet Fitness
04.2023 - 03.2024
  • Assisting in oversight of the gym operations to ensure an acceptable judgment-free member experience and a financially successful club, I needed to recruit, fire, train, and develop a high-performance staff of member service representatives, trainers, and custodians
  • I needed to assist in maintaining a welcoming atmosphere for all members, positive members, and guests and ensure that staff followed superior customer service guidelines
  • I assisted with backup support to the club manager as needed and assisted in scheduling and supervising staff needed to resolve or escalate employee issues or concerns
  • I was involved in front desk activities, including answering phone calls in a friendly manner, assisting callers with a variety of questions, checking members into systems, new member signups, taking active members on tours, members request issues, and questions assisting over the cleanliness and maintain of the facility, assistant order supplies using specific budget based on club requirements assist in training back of support for any absent employee.

Retail sales associate

Best Buy
01.2023 - 04.2023
  • I needed to welcome and engage with customers warmly and serve as a brand administrator by combining our passion for people and technologies to serve our customers
  • I needed to recommend products and solutions that meet customers’ needs, complete cashier duties for purchases, returns, and exchanges, apply the appropriate knowledge and expertise through ongoing learning and development, and ensure my department was clean and well-stocked.

Team member – sales associate

Target
05.2022 - 12.2022
  • I ensured products were stocked, accurately priced, and signed on the sales floor
  • I also provided guest services, customizing each experience and anticipating guest needs
  • Some of my duties included cashier's stocking presentation and price accuracy.

Team member

Chipotle
03.2021 - 04.2022
  • I needed to prepare food, provide customer service, and support the kitchen and front of the house, including food preparation, cleanliness, inventory, food quality, safety, workflow, and customer service.

Education

High School Diploma -

Princeton High School

Undergrad of Business Administration - Marketing

University of Cincinnati
Cincinnati, OH
05.2027

Skills

  • Fluent Bilingual (Spanish and English)
  • Time management and organization skills
  • Computer literacy
  • Administrative skills
  • Data analysis, adverting skills
  • Staff recruitment and training
  • Supporting and overseeing teams
  • Meeting goals
  • Strong work ethic
  • Leadership, quick learning skills
  • Problem-solving skills, performing skills, team collaboration, learning skills, fast-paced skills
  • Customer Relations
  • Money Handling
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision

Languages

Spanish
Native or Bilingual

Timeline

ASSISTANT MANAGER

Planet Fitness
04.2023 - 03.2024

Retail sales associate

Best Buy
01.2023 - 04.2023

Team member – sales associate

Target
05.2022 - 12.2022

Team member

Chipotle
03.2021 - 04.2022

High School Diploma -

Princeton High School

Undergrad of Business Administration - Marketing

University of Cincinnati

Similar Profiles

CREATE PROFILE
FAUSTO CASTANEDA