Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Información adicional
REFERENCES
Cronología
Generic
DANIELA MUNOZ

DANIELA MUNOZ

Rochester,MN

Resumen profesional

Responsible and Hardworking person, who loves feeling passion for every job or task I find myself doing

I do believe that empathy and respect for others is very important and the key to maintaining good personal and professional relationships


Datos destacados

12
12
years of professional experience

Experiencia

Personal Trainer & Group Instructor

125 Live
Rochester, MN
05.2024 - Actual
  • Design of routines to achieve the physical and mental well-being of clients.
  • Clear explanation of the exercises and the proper use of training equipment to avoid injuries.
  • Teaching personalized training and fitness classes.
  • Monitoring progress during the period of work with the client, adjusting routines.
  • Preparation of personalized training plans according to the needs of each client.
  • Organization and promotion of group classes and fitness activities.
    Advice on nutrition and exercise habits.

Caregiver

MRCI - CDS
Rochester, MN
04.2024 - Actual
  • Control, organization and administration of prescribed medication in the appropriate dosage.
  • Improvement of the autonomy of the cared for by performing routine tasks appropriate to their condition.
  • Coordination and collaboration with other caregivers and professionals to guarantee comprehensive care.
  • Monitoring and recording vital signs, symptoms and changes in the patient's condition.
  • Carrying out rehabilitation and physiotherapy exercises in collaboration with health professionals.
  • Maintaining a safe, clean and comfortable environment for the patient.

Assistant Front Office Manager

Kahler Inn and Suites
Rochester, MN
06.2023 - 04.2024
  • Supervising daily Front Desk activities according to established guidelines
  • Resolve guest issues and enquiries to ensure guest satisfaction.
  • Ensure employees are properly groomed and dressed.
  • Provide feedback to the team members on their performances and improvments.
  • Orientation to satisfy customer needs.
  • Efficient management of reservations, cancellations and modifications of stays.
  • Collaboration with the different departments of the company.

Front Desk Supervisor

Doubletree By Hilton
Minneapolis, MN
09.2022 - 04.2023
  • Welcoming Guest
  • Selecting rooms that suit their needs
  • Ensuring guest satisfaction
  • Resolution of problems or complaints, and guidance to guests to improve their stay.
  • Providing excellent customer service
  • Management of guest check-in and check-out
  • Coordination of transportation and transfer services for guests
  • Collaboration with the rest of the staff to attend to guest requests
  • Management and updating of the customer database.

Room management and Sales Coordinator

UIO HOMES
Quito, Ecuador
10.2020 - 08.2022
  • Manage the reservation system and work between departments
  • Maintain knowledge of industries, trends and market to best service clients
  • Schedule and assist to conferences and appointments between the sales team of tourist fairs and UIO home's sales team to discuss and review aspects of upcoming events and reservations
  • Create alliances with the Ministry of Tourism to attract clients.
  • Conflict management and problem resolution between the sales team and customers
  • Search for new commercial development opportunities
  • Establishment of long-term business relationships with clients and strategic partners

Direct Business Executive

Telefonica Movistar
Quito, Ecuador
07.2015 - 08.2017
  • Attract new business with new and existing companies so they can transfer all their technological solutions to Telefonica
  • Present new digital products to companies in order to capture new sales
  • Maintain constant knowledge of the level of satisfaction of the existing customers
  • Management of existing accounts and acquisition of new clients
  • Development and strengthening of relationships with clients as a representative of the company
  • Negotiation of contracts and commercial agreements with companies and organizations.

Retention and Sales Executive

Telefonica Movistar
Quito, Ecuador
07.2013 - 07.2015
  • Contact clients who want to change suppliers and retain them using the tools provided by the company
  • Attract new small business customers and keep them with a high level of satisfaction
  • Follow company protocols and guidelines for problem resolution
  • Customer assistance in claims management and processing
  • Referral of queries that require specialized attention and follow-up of cases.

Internships

Hilton Colon
Quito, Ecuador
06.2012 - 12.2012
  • Sales in Food & Beverages department

Formación

Graduate - Organizational communication and public relations

Universidad Internacional SEK
Ecuador
/2006 - /2011

High school graduate -

USA ACADEMY
Ecuador
/1999 - /2005

Enfatiza tus habilidades clave

  • Microsoft Office
  • Mastery of computer tools
  • Leadership
  • Effective negotiation
  • Empathy
  • Effective problem solving
  • Proactive person
  • Excellent customer service
  • Commercial vision
  • Team coordination
  • Communicative skills

Información adicional

Between 2017 and 2020 we develop a new business, Child Care and indoor Playground and also a Pharmacy Franchise where besides the management (by my husband and myself) of those businesses I was in charge of creating strategic alliances to attract new costumers and maintain them through attractive packages that encourage customer loyalty and of course finding marketing trends that help us to get more customers, also training new staff especially in costumer service.

REFERENCES

  • Linda Dragt.- General Manager

Doubletree by Hilton and Kahler Hospitality Group

  • Catalina Olate.- Housekeeping Director

Doubletree by Hilton (612) 442-2546

  • Daniela Ziolkowski.- Front Desk Manager

Kahler Inn and Suites (651) 247-1881



Cronología

Personal Trainer & Group Instructor

125 Live
05.2024 - Actual

Caregiver

MRCI - CDS
04.2024 - Actual

Assistant Front Office Manager

Kahler Inn and Suites
06.2023 - 04.2024

Front Desk Supervisor

Doubletree By Hilton
09.2022 - 04.2023

Room management and Sales Coordinator

UIO HOMES
10.2020 - 08.2022

Direct Business Executive

Telefonica Movistar
07.2015 - 08.2017

Retention and Sales Executive

Telefonica Movistar
07.2013 - 07.2015

Internships

Hilton Colon
06.2012 - 12.2012

Graduate - Organizational communication and public relations

Universidad Internacional SEK
/2006 - /2011

High school graduate -

USA ACADEMY
/1999 - /2005

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DANIELA MUNOZ