Fausto Lopez
Phoenix,AZ
Summary
Knowledgeable [Desired Position] with solid background in troubleshooting technical issues and providing effective customer solutions. Successfully resolved complex customer inquiries, ensuring high satisfaction and loyalty. Demonstrated strong communication and problem-solving skills in dynamic environments. Customer service professional with track record of resolving technical issues efficiently and maintaining high customer satisfaction. Known for collaborating effectively with team members and adapting to changing needs. Expertise in troubleshooting, technical support, and building positive customer relationships, ensuring reliable and consistent performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Customer Service Technician
Preferred Homecare
01.2021 - Current
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
- Improved customer satisfaction by addressing and resolving technical issues in a timely manner.
Van Driver
Radisson
07.2004 - 09.2020
- Airport Shuttle van driver for hotel
- Assist at front desk when van operations are slow
- Keep busy by finding things to do when times are slow (i.e
- Wash van, polish brass in hotel, tiddy lobby, etc.)
Housekeeping Supervisor
Marriott Courtyard Tempe Downtown
06.2008 - 04.2020
- Engineering – replace/repair ptac’s, gcpm rooms, touchup and repair furniture, cleaning and maintaining pool/spa chemicals, assist with transporting and organizing offsite storage, tear down old non operational ptacs for working parts, assisted in identifying pluming problems and correcting issues when possible.
- Housekeeping – open/closed house, completed discrepancy reports, completed weekly schedules in BlueCube, reconciled associate punches with payroll system, inspected housekeeper rooms, helped train housekeeping associates on proper cleaning techniques, assisted in setting and maintaining inventory pars, facilitated taking weekly and monthly inventories, maintained property lost and found, coordinated lost and found returns to guests, inputted data into labor and checkbook tools on daily/weekly basis.
- Bistro– Assisted Bistro staff during heavy periods by making Starbucks beverages and making Bistro sandwiches for guests, assisted in maintaining proper inventory at Bistro counter to help maximize sales.
- Front Desk – Assisted covering van operations/maintenance during times of need, assisted in counting safe and reconciling daily deposits, check-in/out guests and groups, ensure incremental authorizations completed, ensure proper key control for electronic and hard keys for property, addressed and resolved guest issues.
10.1999 - 06.2008
- Hired as property housemen and during 9 year period was promoted to housekeeping supervisor, front desk team leader, night audit coverage, front desk supervisor, and eventually general clean preventive maintenance.
Education
Inglewood High School
01.1996
Skills
- Equipment Installation
- Service Calls
- Service Quality Standards
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Problem-solving skills
- Time Management
- Attention to Detail
- Problem-solving abilities
- Calm and Professional Under Pressure
- Reliability
- Multitasking Abilities
- Problem Resolution
- Teamwork skills
- Phone Etiquette
- Conflict Resolution
- Professionalism
- Professional Demeanor
- Customer Education
References
Available upon Request
Timeline
Customer Service Technician
Preferred Homecare
01.2021 - Current
Housekeeping Supervisor
Marriott Courtyard Tempe Downtown
06.2008 - 04.2020
Van Driver
Radisson
07.2004 - 09.2020
10.1999 - 06.2008
Inglewood High School
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