Summary
Overview
Work History
Education
Skills
Education And Competencies
Leadership Profile
Languages
References
Timeline
Generic

Fausto Martinez

Miami,FL

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

23
23
years of professional experience

Work History

Corporate Investigator/ Project Coordinator

Nordstrom
Miami, FL
09.2022 - Current
  • Support with the coordination of asset protection technology projects, such as camera modernization, alarm towers, RFID tags, and technology upgrades across the company.
  • Support internal investigations to mitigate losses, such as conducting video reviews of incidents, and documenting findings to assist with the investigation.
  • Responsible for contact trace reports for the Nordstrom West Coast store locations, ensure that the stores are in adherence to state health department guidelines to protect our customers and employees.
  • Interview employees during contact tracing, and compose the gathered information to be shared with the stakeholders.
  • Use Microsoft Excel to compile investigative findings and share them with stakeholders via Microsoft Outlook, Microsoft Teams.
  • Fulfilled administrative duties such as scheduling meetings in Outlook, ensuring that calendars are aligned with requested meetings.

Asset Protection Area Manager

Nordstrom
Miami, FL
01.2020 - 09.2022
  • Interim District Manager for the SE FL Racks, overseeing 9 stores.
  • Conducted timely billing, invoicing, reconciliation, and payment analysis.
  • Administered monthly department budget to align with allocated payroll.
  • Responsible for building security and safety integrity.
  • Timely response to all store security and emergency situations, and report as appropriate.
  • Collaboratively work with store leadership and key stakeholders to provide timely education to store employees regarding shrinkage awareness.
  • Developed and trained employees in asset protection strategies.
  • Implemented effective methods to address and reduce shrinkage through comprehensive process knowledge.

Loss Prevention Manager

Nordstrom
Miami, FL
12.2016 - 01.2020
  • Established strong partnerships with store leaders and employees.
  • Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
  • Investigated internal cases of employee theft.
  • Evaluated purchasing behaviors to detect irregularities and potential concerns.
  • Conduct thorough task evaluations each day to ensure processes are correctly followed.
  • Oversaw accounts payable processing each month.
  • Maintained a safe and secure environment for customers and employees.
  • Conduct monthly training sessions on loss prevention and control.

Loss Prevention Lead Agent

Nordstrom
Miami, FL
04.2015 - 12.2016
  • Perform monitoring and surveillance activities.
  • Assisted in the prosecution of apprehended individuals by providing court testimony when necessary.
  • Monitor that proper store procedures and policies are being enforced and followed.
  • Investigated incidents of theft or attempted theft in accordance with company policies and local laws.
  • Maintain a high level of confidentiality.
  • Completed the manager-in-training course.
  • Enforced store policies regarding shoplifting and other forms of theft.
  • Conducted daily walk-throughs of the store to ensure safety regulations were being followed.

Loss Prevention Agent

Nordstrom
Miami, FL
01.2014 - 04.2015
  • Supervised alarm systems to ensure proper communication during potential threats like fires, break-ins, and critical lockdowns.
  • Monitored and documented theft occurrences thoroughly.
  • Examined potential credit card fraud incidents, reaching out to various credit card issuers for notification.
  • Developed relationships with various departments to minimize loss.
  • Assess and assist in emergency situations.
  • Responded to alarms and investigated internal and external theft incidents.
  • Developed strategies to prevent future thefts from occurring within the store environment.
  • Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.

Loss Prevention Service Ambassador

Nordstrom
Miami, FL
05.2013 - 01.2014
  • Monitored and enforced the presence of security deterrents.
  • Promote a secure atmosphere for employees and customers in the store.
  • Supported loss prevention agents during suspect apprehensions.
  • Supported the auditing of store inventory.
  • Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
  • Assisted store personnel with inventory control tasks such as verifying stock levels and conducting cycle counts.
  • Maintained familiarity with disaster and emergency policies to respond immediately to alarms or calls for help.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.

Logistics Processor

Nordstrom
Miami, FL
02.2013 - 05.2013
  • Utilize inventory management systems to process merchandise.
  • Assist in maintaining a clean and organized sort of merchandise.
  • Conducted inventory audits.
  • Assist the logistics manager in daily tasks.
  • Implemented and oversaw compliance with safety and handling procedures for all shipments.
  • Assisted in training new employees on warehouse operations procedures.

Senior Sales Assistant

Export auto sales (Family-Owned Business)
Miami, FL
01.2007 - 12.2012
  • Sourced vehicles from auto auctions, targeting resell opportunities.
  • Conducted inspections on outgoing cars.
  • Transferred vehicles to the export port.
  • Handled incoming and outgoing payments efficiently.
  • Visited various locations to engage with potential clients and buyers.
  • Arranged delivery of vehicles to Santo Domingo, DR.
  • Supervised vehicle detailing and repair processes.

Customer Service Representative

FLORIDA POWER & LIGHT
Miami, FL
07.2006 - 12.2006
  • Assisted customers with bill inquiries, transfer of services, and service modification.
  • Diffused, volatile customers and customer complaints.
  • Completed daily task as assigned by department manager
  • I worked over scheduled hours during hurricane power outages.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Customer Service Representative

AT&T WIRELESS
Miami, FL
01.2004 - 07.2006
  • Addressed customer complaints regarding billing and service interruptions.
  • Reviewed and analyzed customer bills for incorrect charges and apply credit readjustments
  • Advise customers of new plans and services available.
  • Troubleshoot customer cell phones.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Direct TV Customer Service Representative

PRECISION RESPONSE CORPORATION
01.2003 - 12.2004
  • Appointment setter for new customers to install new services
  • Provide comprehensive explanation of each package offered by company
  • Assess customer needs and address issues in a timely manner

Telemarketer

TELEMARKETING AGENCY.
New York, NY
06.2002 - 02.2003
  • I telephoned prospective buyers and advised them of computer deals.
  • Collected and input information for new buyers.
  • Transfer new buyers to the closing department.

Security Guard

BURNS INTERNATIONAL SECURITY SERVICES INC.
New York, NY
01.2002 - 06.2002
  • Filed reports, monitored, and patrolled designated areas.
  • Performed the assigned duties.
  • Permitted authorized persons to enter the property.
  • Recorded data, such as property damages and unusual occurrences,
  • Patrolled crowds during events to preserve order and promote security.
  • Reviewed security logs to ensure proper documentation was maintained.
  • Interacted with law enforcement officials to report incidents or violations of laws and regulations.

Education

Wicklander-Zulawski Certification -

06.2022

A.A. - Paralegal Studies

Keiser University
Miami, FL
05.2012

Some College (No Degree) - General Studies & Criminal Justice Courses

John Jay College of Criminal Justice
New York, NY

Skills

  • Asset protection
  • Internal investigation
  • Surveillance techniques
  • Technical project coordination
  • Data analysis
  • Regulatory compliance
  • Employee training
  • Incident documentation
  • Fraud detection
  • Effective communication
  • Attention to detail
  • Problem solving
  • Team collaboration
  • Stakeholder engagement
  • Investigative interviewing
  • Internal investigations
  • Business continuity planning
  • Due diligence
  • Litigation support
  • Stakeholder management
  • Integrity and discretion
  • Microsoft Excel
  • MS office

Education And Competencies

  • Wicklander-Zulawski Certification, 06/2022
  • A.A. in Paralegal Studies, 05/2012, Keiser University, Miami, FL
  • General Studies & Criminal Justice Courses, 01/2000 - 12/2002, John Jay College of Criminal Justice, New York, NY

Leadership Profile

Well-rounded Asset Protection Industry and Management Professional. Strategic thinker and visionary with a strong foundation of integrity, vision, and innovative leadership. Possess an inclusive management style that encourages idea sharing, and innovation and inspires exceptionalism in others. Superior institutional relationship building skills and unique multicultural effectiveness in diversity and inclusion. Diplomatic and sophisticated ambassador able to establish strong relationships of trust and respect with key stakeholders. Bilingual: English and Spanish.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Corporate Investigator/ Project Coordinator

Nordstrom
09.2022 - Current

Asset Protection Area Manager

Nordstrom
01.2020 - 09.2022

Loss Prevention Manager

Nordstrom
12.2016 - 01.2020

Loss Prevention Lead Agent

Nordstrom
04.2015 - 12.2016

Loss Prevention Agent

Nordstrom
01.2014 - 04.2015

Loss Prevention Service Ambassador

Nordstrom
05.2013 - 01.2014

Logistics Processor

Nordstrom
02.2013 - 05.2013

Senior Sales Assistant

Export auto sales (Family-Owned Business)
01.2007 - 12.2012

Customer Service Representative

FLORIDA POWER & LIGHT
07.2006 - 12.2006

Customer Service Representative

AT&T WIRELESS
01.2004 - 07.2006

Direct TV Customer Service Representative

PRECISION RESPONSE CORPORATION
01.2003 - 12.2004

Telemarketer

TELEMARKETING AGENCY.
06.2002 - 02.2003

Security Guard

BURNS INTERNATIONAL SECURITY SERVICES INC.
01.2002 - 06.2002

Wicklander-Zulawski Certification -

A.A. - Paralegal Studies

Keiser University

Some College (No Degree) - General Studies & Criminal Justice Courses

John Jay College of Criminal Justice

Similar Profiles

CREATE PROFILE
Fausto Martinez