Fausto Montalvan
American Fork,Utah
Summary
Multi-talented and consistently rewarded for success in planning and operational improvements. I have 14 years of experience working in various business developments, e-commerce/SEO, sales marketing, and building and maintaining sales teams. I'm also proficient in public training and presentations in Spanish and English. My main priorities are to make a business grow and be successful by providing solutions, efficiency for the company and clients, and building long-lasting client/team relations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner
Bramble And Grove
05.2019 - Current
- Increased efficiency in inventory management by implementing effective purchasing strategies and maintaining strong supplier relationships.
- Sold over 10,000 orders with more than 370,000 online visits and perfect store score with 2,500 rave 5-star reviews.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Bilingual Gear Advisor / Sales Associate
Guitar Center
07.2024 - 01.2025
- Proactively engage potential customers over the phone (Sales Force) , presenting products/services and identifying needs.
- Utilize CRM software to manage leads, track customer interactions, and follow up efficiently.
- Work independently with minimal supervision, managing time to meet targets and deadlines.
- Continuously learn new systems and sales technologies to optimize sales processes and outcomes
Owner/Managing Partner
Customvinyldecor
10.2017 - 05.2019
- Managed operations, purchasing, and online stores.
- Content and marketing strategies creator for social media and e-commerce accounts (YouTube, Instagram, Facebook, Amazon, Etsy, and website).
- Supervised and Managed 10 employees' daily workload and productivity.
Increased 435% in revenue by creating 2000+ products in all e-commerce outlets. - Boost e-commerce store ratings (organically) to 5-star rating by overseeing customer service, and account health metrics: shipping and on-time deliveries, returns, custom orders, and inventory
- Negotiated prices and services with customers and vendors to decrease expenses and increase profitability
VP Business Development Consultant
GoPrime
01.2017 - 01.2019
- Developed sales and marketing strategies for 100 sales representatives and online marketing campaigns
- Streamline new client enrollment and onboarding process
- Created training online content for both clients and sales force
- Directed weekly live stream sales training and product launch for clients
- Built and supported multiple sales teams and platforms by developing sales PPT presentations, HTML campaigns, and e-commerce
Director of Technical Support
Vantage RX
01.2010 - 01.2015
- Managed new client enrollment process by designing and implementing comprehensive onboarding programs.
- Coached and trained clinics on how to use software and services individually and in group settings.
- Maximized client retention by keeping accurate records and follow up trainings using CRM systems.
- Developed training manual for technical support team
- Trained over 200 sales representatives and account managers / practices to reduce process lags and enhance performance, efficiency and profitability.
- Supervised customer contact center and support representatives.
Education
Utah Valley University
Orem, UTSkills
- CRM Software Proficiency (Salesforce, etc)
- Time Management & Self-Motivation
- Certified Life Coach - one on one and group coaching
- Technologically proficient at software demos
- Friendly, Positive Attitude
- Musician
- Creative problem solver
- Bilingual (English / Spanish)
- Ability to Work Independently
- Dependability & Accountability
- Experience in the SaaS industry
Websites
Certification
Certified Life Coach
The Life Coaching School
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Gear Advisor / Sales Associate
Guitar Center
07.2024 - 01.2025
Owner
Bramble And Grove
05.2019 - Current
Owner/Managing Partner
Customvinyldecor
10.2017 - 05.2019
VP Business Development Consultant
GoPrime
01.2017 - 01.2019
Director of Technical Support
Vantage RX
01.2010 - 01.2015
Utah Valley University
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