Fausto Rosendo
Stamford,CT
Summary
- Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
- Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance, known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Parking Manager
MANHATTAN PARKING GROUP
New York, NY
03.2010 - Current
- Maintained records of transactions, such as time sheets, cash receipts, and permit sales'' Directed staff in the daily operations, including scheduling and assigning tasks. 'Supervised staff of 23 in daily parking operations'
- demonstrated leadership by making improvements to work processes Monitored security cameras to detect any suspicious activity or potential theft, Managed traffic control to facilitate vehicle flow in assigned area. experience in all types of parking with elevator, lifts, ramp Also experience in all types of systems like Ticket tech , Flash parking AND MORE.
- Monitored customer service levels to ensure that all customers were satisfied with their experience. Recruited and trained new employees to meet job requirements Resolving customer complaints quickly and efficiently. Check the cars before parking them to have evidence of any damage before taking it.
- madison square garden '' Lead valet at Mp 355 west 34th street
- park more than 150 cars at each event , alone and sometimes with 1 partner, excellent and fast customer service. speak and pay attention to clients to understand what they are telling me.
- park hotel customers cars and give the client a discount for every 24 hours according to the policy work sometimes night shift cover for other employees solve any problems on site '' 5 star Lead valet ⭐
- was Lead supervisor , at Mp 360 and was transferred again to this location that is A residence.
- here I help the team , do things better , I teach them what they don't know AND Iimproved the relationship with customers and visitors. we have two elevators I have to go down and up to look for the customers' cars and take it out carefully.
- i clean I pick up any trash I see in he place , I always keep the whole place clean during my work shift. I always greet tenants AND customers with a big smile 😁
Amazon Step Van
Amazon
The Bronx, NY
06.2020 - 12.2023
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
Security Officer
US Security & Associates
New York, NY
01.2007 - 12.2008
- Conducted daily security patrols of assigned areas.
- Observed surveillance cameras for any suspicious activity or intruders.
- Provided customer service assistance to staff and visitors in a professional manner.
- Identified potential security risks and recommended corrective actions.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Investigated reported incidents to protect company assets.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Supervised property entrances and exits and monitored employee safety.
- Managed staff schedules for shifts and events to minimize overtime costs.
Education
High School Diploma -
Louis D Brandeis High School
New York, NY06.2009
Skills
- Communication
- Leadership
- Organizational
- management
- Customer service
- Interpersonal
- Problem solving
- Conflict resolution
- Decision making
- Negotiation
- Stress management
- Project Planning
Languages
English
Professional
Spanish
Full Professional
Certification
NY 16 and 8 Hour Security Certificates - security license
driving license , forklift Certificates
truck driver DOT Certificates
CT security license Certificates And gun permit
References
References available upon request.
Timeline
Amazon Step Van
Amazon
06.2020 - 12.2023
Parking Manager
MANHATTAN PARKING GROUP
03.2010 - Current
Security Officer
US Security & Associates
01.2007 - 12.2008
High School Diploma -
Louis D Brandeis High School
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