Fausto Torres
Land O' Lakes
Summary
Dynamic manager with a proven track record at Take 5 Car Wash, excelling in team leadership and customer service. Achieved significant operational cost reductions through process improvements while fostering a collaborative work environment. Skilled in time management and decision-making, enhancing employee engagement, and boosting customer satisfaction.
Overview
16
16
years of professional experience
Work History
Manager
Take 5 Car Wash
03.2024 - Current
- Supported the team in achieving operational goals through effective communication and collaboration.
- Assisted in coordinating project schedules and resources to ensure timely completion of tasks.
- Managed daily administrative tasks, ensuring organization and accuracy in documentation.
- Engaged with team members to foster a positive work environment focused on productivity.
- Participated in training sessions to enhance skills related to job responsibilities and operational tools.
- Adapted quickly to changing priorities, demonstrating flexibility in handling diverse assignments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Learned and implemented company policies to maintain compliance with safety standards.
- Contributed to process improvements by identifying areas for increased efficiency within workflows.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Manager
Modwash
03.2022 - 03.2024
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Engaged with team members to foster a positive work environment focused on productivity.
- Participated in training sessions to enhance skills related to job responsibilities and operational tools.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
Woodies Wash Shack
02.2020 - 03.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Learned and implemented company policies to maintain compliance with safety standards.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Participated in training sessions to enhance skills related to job responsibilities and operational tools.
Manager
Mr. Car Wash
01.2016 - 02.2020
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Manager
Bay Beeze Car Wash
07.2009 - 01.2016
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed and maintained relationships with customers and suppliers through account development.
- Participated in training sessions to enhance skills related to job responsibilities and operational tools.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School
Colegio Milagros Hernandez
Dominican Republic10-1992
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Take 5 Car Wash
03.2024 - Current
Manager
Modwash
03.2022 - 03.2024
Manager
Woodies Wash Shack
02.2020 - 03.2022
Manager
Mr. Car Wash
01.2016 - 02.2020
Manager
Bay Beeze Car Wash
07.2009 - 01.2016
High School
Colegio Milagros Hernandez
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