Summary
Overview
Work History
Skills
Timeline
Generic

Fausto Yanez

East Elmhurst,NY

Summary

I am person with excellent customer service and hospitality skills. Effective transmitting communications or information about a product or service. Committed to working professionally and diligently in representation of a company.

Skilled full service shopper competent in handling high volumes of both listed and pre-organized orders. Expert in using shopping platforms to manage deliveries and optimize routes. Dedicated to achieving strong customer satisfaction scores and repeat business.

Overview

7
7
years of professional experience

Work History

Shooper

Instacar Group Inc.
Manhattan, NY
02.2023 - Current
  • Follow safety and quality standards on and off the road
  • Interact in a positive and professional manner with customer and the general public while delivering.
  • Resolved customer complaints quickly and professionally.
  • Informed customers about specials, new products or promotions available in store.
  • Provided exceptional customer service throughout the shopping experience.
  • Collaborated with team members to complete tasks efficiently within allotted time frames.
  • Cultivated close relationships with customers, built loyal clientele, and went extra mile in deliveries.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Organized consistent hourly deliveries by smoothly selecting and purchasing items.
  • Processed payments accurately and efficiently.
  • Assisted other shoppers when needed to expedite their shopping experiences.

Restaurant Waiter

Brasserie Restaurant Cafe Bar
Manhattan, NY
08.2020 - 01.2023
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Complied with all health department regulations regarding food handling, storage and sanitation standards.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Participated in banquets or catering functions held outside restaurant premises.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Assisted guests with making food and beverage selections.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.

Restaurant Waiter

Itaca Restaurant
Manhattan, NY
05.2019 - 08.2020
  • Assisted guests with making food and beverage selections.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.

Restaurant Waiter

Paul's HILTON GARDEN
Manhattan, NY
02.2017 - 03.2019
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Collected tickets and followed proper cash-handling procedures.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.

Skills

  • Excellent communication and interpersonal skills
  • Flexibility and adaptability
  • Teamwork an positive attitude
  • Creative problem solving problem
  • Ability to work under pressure
  • Bilingual in Spanish
  • Customer Service Skills

Timeline

Shooper

Instacar Group Inc.
02.2023 - Current

Restaurant Waiter

Brasserie Restaurant Cafe Bar
08.2020 - 01.2023

Restaurant Waiter

Itaca Restaurant
05.2019 - 08.2020

Restaurant Waiter

Paul's HILTON GARDEN
02.2017 - 03.2019

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Fausto Yanez