Summary
Overview
Work History
Education
Skills
Timeline
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FAVEN KENNEDY

Ashburn,VA

Summary

As an enthusiastic customer service worker with extensive experience in the customer service industry, I gained strengths such as team building, organizational skills, strong interpersonal and communication skills. Skilled in problem-solving, analytical thinking, attention-to-detail and ability to handle multiple responsibilities. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Efficiently prioritize workloads, meet deadlines, and comply with quality standards while maintaining strict standards for professionalism, confidentiality and performance.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Marriott International
04.2022 - Current
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room keys.
  • Collect all payment types such as room charges, cash, checks, debit, or credit.
  • Liaised with housekeeping and maintenance staff to address requests or resolve issues with guest rooms.
  • Answered multi-line phone system to respond to inquiries, transfer calls to correct departments and personnel, and coordinate hotel shuttle pick-ups.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Trained new team members on company procedures, customer service and issue resolution.

Service Agent, Retail Sales Associate

PARCEL PLUS, MARINICH ENTERPRISES
06.2019 - 05.2021
  • Greeting and directing customers, providing merchandise descriptions and pricing, cross-selling products, answering any item or service inquiries.
  • Assisting customers with generating shipments through UPS, FedEx, USPS, and DHL.
  • Acting as the main point of communication between customers, various carrier representatives, international custom departments on a daily basis via phone, email, and fax.
  • Reviewing rates and advising customers on shipping services.
  • Tracking and routing shipments and orders, obtaining proofs of delivery from international agents.
  • Setting up P.O. boxes for customers, sending out notifications for mailbox renewal terms, customer file set ups, updating customer files/ profiles and financial accounts.
  • Used POS system to process payments by totaling purchases, processing checks, cash, debit/credit cards and any forms of store credit.
  • Generating international shipments, preparing commercial invoices and domestic/international customs paperwork, ensuring that items comply with International Shipping Prohibitions & Restrictions regulations and guidelines.
  • Packaging, scanning, lifting, measuring a variety of parcels-including high value shipments of up to 100,000 dollar values.
  • Assist with implementing, maintaining and documenting effective internal controls and processes.
  • Responsible for filling out claim documentation, obtaining payments through claim departments, and processing item/shipment refunds.

Locker Room Attendant

Lifetime Athletic Club
07.2018 - 04.2019
  • Greeting and assisting customers with queries- assigning lockers to guests and taking payments for lost locker keys.
  • Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
  • Restocking locker room amenities.
  • Operating laundry equipment- Washing, folding, restocking towels.
  • Cleaning and maintaining showers, saunas, steam rooms and fitness areas.
  • Moving heavy equipment/furniture Performing a variety of janitorial responsibilities—such as cleaning restroom facilities, removing trash and debris, vacuuming carpets, and operating large cleaning machinery.
  • Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
  • Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.

Education

Associates - Computer Science

Northern Virginia Community College
Annandale, VA
05.2024

High School Diploma -

Dominion High School
Sterling, VA
07.2017

Skills

  • Strong Communication and Interpersonal Skills
  • Engaging with Diverse Customers
  • Computer Proficiency and Microsoft Office
  • Customer Data Confidentiality
  • Customer Account Management

Timeline

Front Desk Receptionist

Marriott International
04.2022 - Current

Service Agent, Retail Sales Associate

PARCEL PLUS, MARINICH ENTERPRISES
06.2019 - 05.2021

Locker Room Attendant

Lifetime Athletic Club
07.2018 - 04.2019

Associates - Computer Science

Northern Virginia Community College

High School Diploma -

Dominion High School

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FAVEN KENNEDY