Summary
Work History
Education
Skills
Projects
Timeline
Generic

Favian Martinez Barcenas

San Jose,CA

Summary

Aspiring IT Support Specialist with 1+ year's experience in installation, servicing, and management of Zebra Technologies products for El Camino Health. Seeking for a new environment to further enhance my skills and gain new knowledge in this everchanging technological environment.

Enrolling in certification programs from well known companies such as Google and Meta to develop new knowledge to integrate into future careers. As-well as currently pursuing CompTIA A+ Certification.

Work History

Zebra Technologies Support Specialist

Ricoh USA
03.2023 - Current
  • Used ServiceNow Platform to manage/solve tickets for El Camino in an efficient manner to reduce downtime.
  • Oversaw more than 300 Zebra Technologies products for El Camino Health by monitoring, configuring, and maintaining all hardware/software systems.
  • Composed procedure/troubleshooting guides to help colleagues meet SLA requirements.
  • Build interpersonal relationships with multiple technical departments to enhance workflow and solve complex situations.
  • Provide technical support for both label printers and multifunction printers by following Troubleshooting Methodology to solve any issues in a timely manner.

Education

Bachelor of Science - Management Information Systems

San Jose State University
San Jose, CA
12.2022

Skills

  • Computer Hardware Knowledge
  • Microsoft Office
  • Google Workspace
  • Leadership and Team Collaboration
  • Customer Service
  • Analytical and Critical Thinking
  • Interpersonal Relations
  • ServiceNow Platform
  • Fluent Bilingual Speaker (Spanish/English)
  • Technical assistance

Projects

Digital Transformation 3-Year Strategic Growth Plan Proposal Aug 2022 - Nov 2022

  • Provide Software, Hardware , and Supporting Infrastructure recommendations.
  • Identify potential Implementation Risks and develop proper solutions.
  • Identify User Involvement to determine appropriate technology implementations.


Client Development and Relations Jan 2022 - May 2022

  • Collaborated with local CNGF Youth Corps (Young Eco-literate Speakers) to develop a functioning website to expand their social outreach.
  • Used Industry-standard project management tools and methods, interacting with project stakeholders in a professional manner, and applying appropriate technical skills and processes to the project.

Timeline

Zebra Technologies Support Specialist

Ricoh USA
03.2023 - Current

Bachelor of Science - Management Information Systems

San Jose State University

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Favian Martinez Barcenas