Summary
Overview
Work History
Education
Skills
Additional Information
Job Related Training
Languages
Timeline
Generic

Favian Sola

Alafaya,United States

Summary

Experienced support technician with a strong background in customer service and 2 years of technical expertise, combined with 10 years in customer-focused roles. Recognized for delivering top-notch service that has earned praise from clients and upper management, leading to rapid career advancement. Proficient in troubleshooting layer 1 and 2 issues on Juniper, Ciena, and Cisco network switches, as well as ONTs. Skilled in resolving voice and video-related challenges, with a proactive attitude towards continuous learning and self-improvement.

Overview

10
10
years of professional experience

Work History

Commercial Support Technician

Summit Broadband
08.2023 - Current
  • Technical support, alongside general questions, financial questions and new customer experiences over the phone to various customers using easy, loud and clear language to guide the customer to resolve the issues they are experiencing.
  • Able to quickly multitask various functions including speaking to the customer as well as checking equipment, running tests and checking background information that may be useful in resolving the issue.
  • Able to effectively and consistently troubleshoot Layer 1 and 2 issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Trained users on how to operate components and systems.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Updated documentation and produced reports.
  • Identified outages and wider issues that affected many customers and reported them to engineering teams to address accordingly.
  • Used ticketing systems to manage and process support actions and requests.

Server

Miller's Ale House
09.2020 - 06.2025
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Would regularly serve up to at least 6-13 individual tables with varying sizes of 1 guest to 15+

Server

Flanigan's Seafood Bar and Grill
05.2015 - 08.2020
  • .
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Some college - Physics

University of Central Florida
Alafaya, FL

Associate's degree - Physics

Palm Beach State College
Greenacres, FL
05.2020

Skills

  • Application support
  • Repair skills
  • Ticket management
  • Network configuration
  • Issue resolution
  • Operating systems
  • Troubleshooting
  • Remote support
  • Troubleshooting abilities

Additional Information

Typing Speed, Multitasking Proficiency, Time efficiency, Many high ratings for effectiveness of communication and guiding over phone

Job Related Training

  • Customer Experience Agent, Able to speak clearly and plainly over telecommunication device while issuing clear instructions.
  • Commercial Support Technician, Troubleshooting advanced equipment and utilizing intricate features of network services.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Commercial Support Technician

Summit Broadband
08.2023 - Current

Server

Miller's Ale House
09.2020 - 06.2025

Server

Flanigan's Seafood Bar and Grill
05.2015 - 08.2020

Some college - Physics

University of Central Florida

Associate's degree - Physics

Palm Beach State College

Similar Profiles

CREATE PROFILE