Favián Pérez
Summary
Resourceful and dedicated person with excellent analytical skills and a demonstrated commitment to providing great customer service and handling sales at all levels. Strong organizational abilities. Well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level.
Overview
7
7
years of professional experience
Work History
Appointment Setter
Anodyne Pain And Wellness Solutions Of Wexford
01.2023 - 06.2023
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
Sales Agent
ACCEDO COLOMBIA
09.2022 - 11.2022
- Clearly explained products' benefits and value to drive sales.
- Transformed product queries into sales.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Gave excellent advice to maintain consistently high sales.
- Attended training on new product launches and seasonal offers.
Sourcing Specialist
Secure Shot LLC.
04.2022 - 06.2022
- Searching social networks and portfolio sites to identify potential candidates, sending recruiting emails and organizing an effective employee referral system.
Appointment Setter
SSP Marketing
11.2020 - 06.2022
- Outbound appointment setter for Home Designers around the United States, using google calendar, Twillio scheduling system ad MarketSharp.
- Redirected questions and concerns toward beneficial aspects of available offerings.
- Controlled calls using established techniques to meet performance targets and maintain sales pressure.
- Maintained up-to-date knowledge of product characteristics and availability.
- Listened actively to customers, responding appropriately to show interest and understanding.
- Compiled feedback from customers to identify trends in market, consumer preferences, or competitor activities.
- Addressed customers with confident, clear communication style.
- Connected with prospective customers via telephone or email to share available products and services.
- Established appointments for field sales representatives to visit prospective customer locations.
- Contacted established customers to propose new offerings and increase revenue.
- Adapted sales strategy based on personal profiles and customer needs.
Sales/Customer Care Representative
ONE LINK BPO.
01.2019 - 01.2020
- Sales and customer care representative, expert on energy services and upper sales for home warranty services.
Sales Representative
KM2 Solutions
12.2017 - 11.2018
- Sales Representative working for a retail sales website, customers used to call looking for the best products available, providing with deals, offers, unlimited items and choices, high level of transaction skills required.
Team Support Specialist
Convergys
04.2016 - 11.2017
- Supervisor in charge of providing support to Tech Support/ Customer Service/ Upgrades Sales agents ( Skill Transfer, Side by Side, Live Coaching and call listening ) Responsible for assuming cases of difficult solution through scaling processes.
- Trained and mentored employees to maximise team performance.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Optimized team training and staff development.
- Managed complaints with calm, clear communication and problem-solving.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Education
High School -
Gimnasio Campestre George Berkeley
Bogotá2014
Skills
- Supporting international sales team
- Production team support
- Adaptability Teamwork Communication
- Ability to Work in a Team
- Communication Skills
- Microsoft Office
- Fast Learner
- Customer Service
- Computer Skills
- Ability to Work Under Pressure
- Interpersonal Skills
- Critical thinking and problem solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Appointment Setter
Anodyne Pain And Wellness Solutions Of Wexford
01.2023 - 06.2023
Sales Agent
ACCEDO COLOMBIA
09.2022 - 11.2022
Sourcing Specialist
Secure Shot LLC.
04.2022 - 06.2022
Appointment Setter
SSP Marketing
11.2020 - 06.2022
Sales/Customer Care Representative
ONE LINK BPO.
01.2019 - 01.2020
Sales Representative
KM2 Solutions
12.2017 - 11.2018
Team Support Specialist
Convergys
04.2016 - 11.2017
High School -
Gimnasio Campestre George Berkeley
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