Favin Williams
Franklinton,NC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager - Merchandising
Old Navy
09.2023 - Current
- P&L management.
- Monitoring store metrics.
- Drawer accounts.
- Inventory control.
- Shipment and receiving.
- Customer service for a large volume (1500+).
- Managing a team of 50+ associates.
- Store set planning and planogram implementation.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Apparel Operations
DICK'S Sporting Goods
06.2023 - 12.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Assisted in implementation and maintenance of planograms.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Operated cash register and scanner to itemize and total customers' purchases, collect payment from customers and make change and bag merchandise.
- Opened and closed store under specific direction of store manager.
Front End Manager
Hy-vee
05.2023 - 09.2023
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
- Coached employees through day-to-day work and complex problems.
- Recorded financial transactions and performed account reconciliations.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
E-Commerce Assistant Manager
Walmart
04.2020 - 04.2023
- Managing a large team of over 60 associates.
- Day-to-day operations management.
- P&L responsibility.
- Inventory management and counting.
- Training new associates and management.
- Metrics and goals-driven approach.
- Efficient store coverage and operations.
- Scheduling and hours-to-demand planning.
- Attendance management and vacation time approval.
- Contributed to significant profit growth with a 500,000+ increase for two consecutive years.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Incorporated e-commerce objectives in social media platform management.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
High School Diploma -
Clinton High School
Clinton, IA05.2021
Skills
- Staff Scheduling
- Strategic Merchandising
- Profit & Loss
- Shipping & Receiving
- Planograms
- Records Management
- Operations Oversight
- Loss Prevention
Timeline
Assistant Store Manager - Merchandising
Old Navy
09.2023 - Current
Apparel Operations
DICK'S Sporting Goods
06.2023 - 12.2023
Front End Manager
Hy-vee
05.2023 - 09.2023
E-Commerce Assistant Manager
Walmart
04.2020 - 04.2023
High School Diploma -
Clinton High School
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