Faviola Garcia
San Antonio ,Texas
Summary
Bilingual Senior Court Clerk with a Level II Court Clerk certification. Offering over 12 years of experience in all operations of municipal court. Adept at problem solving and quick thinking. Strong knowledge of court documents and legal terms. Hardworking, organized, and committed to achieving excellence by providing my expertise in a new position.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Senior Court Clerk
City Of Leon Valley Municipal Court
City of Leon Valley , TX
04.2011 - Current
- Coordinate day-to-day municipal court activities with defendants, Judges, City prosecutors, Police Department, attorneys, court staff, and other levels of the criminal justice system including court dockets, jury charges, and all court cases.
- Prepare and maintains appropriate court-related calendars.
- Coordinate processing of all jury trial requests and bench trials
- Prepare monthly and quarterly reports for local and state agencies.
- Assist the court in scheduling hearings, meetings, and other events to support seamless operations.
- Collect and process court fees and fines and record amounts collected in software.
- Collect utility payments and assist with new customer applications and deposits.
- Examin legal documents submitted to the court for adherence to laws and court procedures.
- Maintain accurate cash drawer, issue receipts, and update account balances.
- Coordinate posting of Failure to Appear Program files to the Department of Public Safety.
- Remain compliant up-to-date on Texas laws and licensing requirements to complete accurate and efficient reviews.
- Assist newly hired clerks in learning about application reviews and verification procedures, performance strategies, and customer service techniques.
- Coordinate courtroom proceedings and enforce adherence to proper procedures.
- Maintaine and update electronic databases to accurately and securely store court documents.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate resolution.
- Maximize performance by monitoring daily activities and mentoring team members.
- Prepare records for storage in archives in accordance with City's record retention schedule.
- Make effective decisions and work well under pressure without constant supervision.
- Provide administrative support to other court staff members as required.
- Reconcile court general ledger accounts and prepare annual budget.
- Handle open record request
- Process payments in Activenet
911 Dispatcher
City Of Leon Valley
08.2009 - 04.2011
- Follow established protocols for professional handling of emergency situations.
- Receive public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Assisted callers in emergency situations with appropriate information and support.
911 Dispatcher
Frio County Sherriff Office
06.2008 - 08.2009
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Accounts Payable
Pearsall ISD
08.2004 - 08.2007
- Processed purchase orders and invoices and recorded necessary information.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Effectively communicated with clients about payment needs and kept updated detailed and accurate ledgers.
- Inspected account books and recorded transactions.
- Gathered, evaluated, and summarized account data in detailed financial reports.
- Maintained excellent financial standings by working closely with the bookkeeper to process business transactions.
- Entered figures using 10-key calculator to compute data quickly.
- Tracked customer invoices to facilitate prompt and accurate payments
Education
Level II Clerk Certification
Texas Municipal Court Education Center
02.2018 - Current
Achieved My Level I Clerk Certification
Texas Municipal Court Education Center
01.2015
High School Diploma -
Pearsall High School
Pearsall, TX06.2005
Skills
- Record Retrieval
- Detail-Oriented
- Detailed Records and Reporting
- Workflow Processes
- Administrative Duties
- Problem-Solving Ability
- Receipt & refund issuance
- Exceptional Customer Service
- Bilingual
- Microsoft Word, Excel, Power Point
- Multi-Line Phone system
- Incode
- Brazos
- Omnibase
- Government Permitting
- Axsis - Red Light Program
- Just Foia
- Active Net
Additional Information
Team Player
Grasps new concepts quickly
References available upon request
Timeline
Level II Clerk Certification
Texas Municipal Court Education Center
02.2018 - Current
Senior Court Clerk
City Of Leon Valley Municipal Court
04.2011 - Current
911 Dispatcher
City Of Leon Valley
08.2009 - 04.2011
911 Dispatcher
Frio County Sherriff Office
06.2008 - 08.2009
Accounts Payable
Pearsall ISD
08.2004 - 08.2007
Achieved My Level I Clerk Certification
Texas Municipal Court Education Center
High School Diploma -
Pearsall High School
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