Faviola Torres

• Managing and collecting outstanding payments from patients and insurance companies, ensuring timely and accurate processing of medical billing, and resolving discrepancies and denials.

Managing Patient Accounts:

• Processing, posting adjustments, and denials.
• Following up on unpaid or underpaid claims.
• Initiating collection efforts for overdue accounts.
• Reconciling payments to ensure accuracy.
• Maintaining accurate records of patient accounts.

Insurance Claim Processing:

• Submitting medical claims to insurance companies.
• Following up on denied or rejected claims.
• Identifying trends in denials and rejections.
• Preparing and submitting appeals for denied claims.
• Ensuring compliance with insurance billing guidelines.

Customer Service:

• Responding to patient inquiries regarding their accounts.
• Providing clear and accurate information to patients and insurance companies.
• Resolving billing discrepancies and issues.

Other Duties:

• Handle self-pay/cosmetic incoming emails from surgeon offices for our anesthesia sites.
• Take credit card payments.
• Data entry
• Assisting with other departmental tasks, as needed.
• Maintaining the confidentiality of patient information.
• Ensuring compliance with HIPAA regulations.
• Staying up to date on current billing and coding practices.