Faviola Villalpando
National City,USA
Overview
11
11
years of professional experience
Work History
Human Services Control Specialist
County of San Diego Health & Human Services Agency
01.2024 - Current
- Conducts quality control checks and audits by reviewing cases to determine if all information, documentation, and original actions taken are accurate
- Contacts and interviews applicants, recipients, and other persons to thoroughly obtain and verify all relevant facts and information.
- Identifies, errors, inconsistencies, and discrepancies found in case records and documentation.
- Prepares and submits standardized reports to the appropriate department within the State of California.
- Maintains the security of files, records, and documents and ensures that information contained in such files and records are kept confidential.
- Prepares reports and correspondence.
- Reads, interprets, and explains, regulations, rules, policies, and procedures to HHSA employees, representatives of outside agencies, clients, and applicants.
- Stays current on new and revised federal, state, and county legislation, laws, rules, regulations, policies, and procedures pertaining to assistance programs available from governmental and community service agencies.
- Stays current on provisions, laws, regulations, policies, and procedures pertaining to health care delivery and coverage.
Human Services Specialist
County of San Diego Health & Human Services Agency
08.2022 - 12.2023
- Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.
- Conducted comprehensive evaluations of community-based programs to ensure alignment with organizational goals and objectives.
- Trained new HSS in various capacities, enhancing overall program impact through expanded service offerings.
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Described procedures, requirements, and benefits to clients and new trainees.
- Interviewed applicants for services and supported application completion as necessary.
Sales Associate
A-1 Self Storage
11.2018 - 04.2022
- Provide excellent customer service in person and over the phone showing them around the premises and answering questions over the phone, also make sure the store is clean and meet company standards.
Fan Reward Program Representative
San Diego Padres
04.2017 - 09.2021
- During the San Diego Padres games, we are in charge of enroll fans to our loyalty program, we dedicate most of the time to work with kids. We are also in charge of providing information about the park, future games, promotions, but our priority is to provide unforgettable memories to our visitors.
Sales Floor Associate and Cashier Support
Nordstrom Rack
11.2014 - 03.2018
- The priority was to attend the customer in their need and also provide a quality and fast service; also to clean and keep the floor neat; and when needed help the cashiers in the floor.
Education
Bachelor's degree - Communications
UABC
Tijuana, BC, Mexico09.2012
Skills
- Listening, clarity and concision, friendliness, confidence, empathy, respect, feedback, teamwork, responsible, visionary, adaptability, honest, leadership, professional, organization, critical thinking
- Ethical practice
- Multicultural competence
- Interviewing skills
- Written and verbal communication
- Training delivery
- Eligibility requirements
- Client support and assistance
- Policy advocacy
- Effective customer communication
- Teamwork
- Willingness to learn
- Time management
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Attention to detail
- Adaptability and flexibility
languages
Spanish 100%
English 100%
Timeline
Human Services Control Specialist
County of San Diego Health & Human Services Agency
01.2024 - Current
Human Services Specialist
County of San Diego Health & Human Services Agency
08.2022 - 12.2023
Sales Associate
A-1 Self Storage
11.2018 - 04.2022
Fan Reward Program Representative
San Diego Padres
04.2017 - 09.2021
Sales Floor Associate and Cashier Support
Nordstrom Rack
11.2014 - 03.2018
Bachelor's degree - Communications
UABC