Faviola (Jennifer) Hernandez
Anchorage,AK
Summary
Dedicated human resource candidate with expertise in employee recruitment, training and benefits administration. Skilled at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resources Generalist II
Cook Inlet Housing Authority
06.2022 - Current
- Handle all administrative tasks for onboarding and new hire orientation, including data entry in HRIS systems.
- Oversee recruitment process for open positions, including applicant screening, hire authorizations, salary negotiations, reference checks, and background checks.
- Administer benefits to current and new employees, as well as coordinating annual open enrollment period.
- Maintain and update employee personnel records.
- Coordinate offboarding procedures for exiting employees.
- Provide support to employees in various HR-related topics, such as personnel policy, leaves, compensation, and resolve issues.
- Streamlined HR processes for increased operational efficiency through development of standard operating procedures.
- Improved organizational culture and morale through implementation of employee engagement initiatives.
- Attend and conduct career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
Eligibility Associate
Cook Inlet Housing Authority
08.2021 - 06.2022
- Assisted clients with completion of applications and paperwork.
- Reviewed applications for different housing waitlists and determined which qualification criteria for individuals.
- Processed and certified documents for accuracy and compliance with government regulations.
- Maintain accurate notes and records of verifications and correspondence.
- Provided excellent customer service, addressing client concerns and answering questions about program eligibility requirements.
- Prepare eligibility file for review and approval.
Human Resources Assistant/Customer Service Supervisor
Body Renew Alaska
01.2019 - 08.2021
- Oversee employee recruitment, orientation, counseling, promotions, and terminations.
- Provide administrative support to staff regarding company policy and procedures.
- Distribute and update employee compensation plans and job descriptions.
- Verify and audit personnel credentials and certifications for validity and compliance.
- Conduct in-house employee career training and development.
- Answer incoming calls from members and assist with member questions and requests.
- Create and update monthly membership sales and cancellation reports.
- Process new enrollments and terminations for corporate accounts.
Office Manager
LinksWell Automotive, Inc.
05.2017 - 09.2018
- Create new business accounts and verify proper paperwork and permits are submitted.
- Receive and process product orders from customers.
- Process payments and apply to the corresponding customer invoice.
- Record all business expenses and payments using Quickbooks.
- Accurately calculate and disperse sale commission payments to company sale representatives.
- Conduct routine inventory checks and request for additional stock inventory when necessary.
- Coordinate international and domestic travel itineraries for corporate representatives.
Administrative Assistant
Nationwide Guard Services
08.2015 - 10.2016
- Greet and direct all visitors, such as vendors, clients, job candidates, and employees.
- Coordinate with staffing manager to recruit new employees for open positions.
- Oversee hire paperwork, orientation, uniform distribution, and maintain employee database records.
- Conduct audits for necessary certification for work eligibility.
- Schedule and dispatch employees as needed while recording information on each call.
- Work closely with all department heads on updating policies and procedures to increase productivity.
- Conduct inventory checks and purchase all necessary office supplies.
Unit Secretary
PIH Health Hospital
05.2013 - 08.2015
- Answered telephone calls and call lights in a professional and courteous manner.
- Maintained an organized and clean work environment.
- Ensured nursing unit was properly stocked and purchased supplies as needed.
- Coordinated with other departments and staff to get necessary supplies and patient documents.
- Protected sensitive and confidential patient records by ensuring unit remained compliant with HIPAA laws and regulations.
- Monitored patient heart rhythms for irregularities and notified medical staff as necessary.
Skills
- Benefits Administration
- Staff Training and Orientation
- Records Management
- Employee Onboarding
- Interviewing
- Recruitment
- HRIS Systems
- Employee Relations
Certification
SHRM-CP
Timeline
Human Resources Generalist II
Cook Inlet Housing Authority
06.2022 - Current
Eligibility Associate
Cook Inlet Housing Authority
08.2021 - 06.2022
Human Resources Assistant/Customer Service Supervisor
Body Renew Alaska
01.2019 - 08.2021
Office Manager
LinksWell Automotive, Inc.
05.2017 - 09.2018
Administrative Assistant
Nationwide Guard Services
08.2015 - 10.2016
Unit Secretary
PIH Health Hospital
05.2013 - 08.2015
SHRM-CP
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