Summary
Overview
Work History
Education
Skills
Timeline
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FAVOUR James

Crowley,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Verizon
Fort Worth, TX
11.2022 - 03.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Data Entry Clerk

TTEC
Remote work
07.2018 - 03.2022
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Maintained database by entering new and updated customer and account information.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Followed data program techniques and procedures to maintain data entry requirements.
  • Stored hard copies of data in organized files to optimize retrieval.
  • Proofread and edited documents to correct errors.
  • Gathered and documented statistical information to generate reports.
  • Contacted customers via phone or email to address data inquiries.
  • Supported data entry across departments as requested, switching promptly to new projects.

Education

Associate in public Administration -

Abia state polytechnic Nigeria
06.2016

Skills

  • Complaint Resolution
  • Product Knowledge
  • Report Generation
  • Active Listening
  • Conflict Resolution
  • Customer Consulting
  • Customer Service
  • Customer Relations
  • Meticulous Attention to Detail
  • Advanced Clerical Knowledge
  • Administrative Support Specialist
  • Certified in 10-Key
  • Collecting Information
  • Data Transcription
  • Error Identification
  • Verifying Data Accuracy

Timeline

Customer Service Representative

Verizon
11.2022 - 03.2024

Data Entry Clerk

TTEC
07.2018 - 03.2022

Associate in public Administration -

Abia state polytechnic Nigeria

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FAVOUR James