Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Favour Okolo

Naperville,IL

Summary

A hardworking and reliable employee with an extensive background in operating cash registers, stocking merchandise, and providing excellent customer service. Highly organized, proactive, and punctual. Excellent oral and written communication, listening, and time management skills with strong attention to detail, superior work with an extensive background in the hospitality industry, and commitment to creating memorable experiences for guests with multiple customer service and hard worker recognition awards.

Overview

4
4
years of professional experience

Work History

Amazon Produce Associate

Amazon fresh
Naperville, IL
12.2023 - Current
  • Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
  • Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
  • Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
  • Performed price changes on merchandise according to store policy.
  • Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.
  • Adhered to food safety regulations by following proper storage procedures for all perishables.
  • Inventoried stock on a regular basis to ensure adequate supply levels at all times.
  • Utilized pallet jack to move large quantities of produce from receiving area into storage areas.
  • Provided excellent customer service by greeting customers warmly upon arrival in the department and responding promptly to inquiries about products or services offered.
  • Participated in weekly team meetings to discuss current promotions, sales goals, new products.
  • Processed returns and exchanges as necessary according to company policy.
  • Monitored temperature control systems regularly to maintain safe conditions for storing perishable goods.
  • Prepared orders for delivery using correct packaging materials as needed.
  • Communicated with other departments regarding product availability or special order requests.
  • Restocked shelves with new merchandise as it arrived in the storeroom.
  • Lifted heavy boxes of produce when required during stocking activities.
  • Assisted in setting up promotional displays in the department.

Front Desk Agent

Massage Envy
Naperville, IL
05.2022 - 11.2022
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and changes.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Answered telephones and greeted visitors to assist, answer questions, and direct.
  • Posted charges, updated accounts, and issued bills to departing guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, and resolving and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Collaborated with theinternal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Facilitated successful front desk operations for high-volume hotel. coordinated with internal departments to handle wide range of guest needs.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
  • Input customer data into reservation systems and update to reflect room changes.
  • Communicated safety processes and procedures with customers during emergencies.
  • Leveraged software to confirm reservations and address guest needs.

Seasonal Cashier Specialist

Home Goods Distribution
Naperville, IL
12.2021 - 01.2022
  • Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
  • Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Backed up all departments by stocking shelves, retrieving products and helping customers.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed sales transactions to prevent long customer wait times.
  • Answered customer questions and provided store information.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed refunds for worn, damaged and broken merchandise.

Stocker

Menards Inc. - Home Improvement
Naperville, IL
05.2021 - 11.2021
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Lifted materials of varied weights on regular basis.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Faced products on shelves and displays to meet company policies.
  • Palletized merchandise for easy movement to sales floor locations.
  • Updated product labels to reflect accurate pricing.
  • Replenished items to maintain stock availability.
  • Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.

Cashier

Mariano's
Aurora, IL
07.2020 - 05.2021
  • Collected payments and provide accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped with purchases and signed customers up for rewards program.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Discounted purchases by scanning and redeeming coupons.
  • Used suggestive selling techniques to promote add-on sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed refunds for worn, damaged and broken merchandise.
  • Assembled and served meals according to specific guest requirements.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Conversed with customers to build rapport, answer questions and defuse complaints,
  • Adopted increased sanitizing protocols and social distancing requirements to promote safety.

Education

Bachelor of Science - Healthcare

Western Governors University
Salt Lake City, UT
10-2025

Some College (No Degree) - Career And Technical Education

Ashworth College
Norcross, GA
06-2022

High School Diploma -

Waubonsie Valley Highschool
Aurora, IL
12.2021

Skills

  • POS systems
  • Customer Service
  • Cash handling
  • Cash counting machine operations
  • Product recommendations
  • Payment processing
  • Sanitizing procedures
  • Price Checking
  • Product processing
  • Product displays
  • Temperature Monitoring
  • Monitoring inventory
  • Sales Promotion
  • Coaching new hires
  • Customer Engagement
  • Shelf Stocking
  • Stock Rotation
  • Training and mentoring
  • Loss prevention strategies
  • Workplace Safety
  • Product Knowledge

Languages

English
Native/ Bilingual
Spanish
Limited
Igbo
Native/ Bilingual

Timeline

Amazon Produce Associate

Amazon fresh
12.2023 - Current

Front Desk Agent

Massage Envy
05.2022 - 11.2022

Seasonal Cashier Specialist

Home Goods Distribution
12.2021 - 01.2022

Stocker

Menards Inc. - Home Improvement
05.2021 - 11.2021

Cashier

Mariano's
07.2020 - 05.2021

Bachelor of Science - Healthcare

Western Governors University

Some College (No Degree) - Career And Technical Education

Ashworth College

High School Diploma -

Waubonsie Valley Highschool

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Favour Okolo