FAVOUR CHIAMAKA O. OLABODE
Alvin,TX
Summary
Results-driven Customer Service & Healthcare Support Specialist with 4+ years of experience providing patient and client support in clinical and remote settings. Highly organized, efficient, and experienced medical billing specialist with comprehensive expertise in inpatient, outpatient, and physical medical billing. Demonstrates a deep understanding of HIPAA regulations, electronic health records (HER) systems, and insurance terminologies. Excels in accurately filling claims, resolving rejected claims, and navigating insurance appeal processes. Possesses strong problem-solving skills and effectively handles customer complaints with a friendly and positive demeanor. Proficient in various Microsoft applications, including MS Office (Word, Excel, PowerPoint, Outlook), with a strong understanding of their functionalities. Well-versed in patient/client relations and possesses excellent problem-solving abilities. Adheres to HIPAA compliance guidelines and regulations. Demonstrates outstanding interpersonal skills and excels in providing exceptional customer service. Proficient in working with EMR software and adept at utilizing Practice Management Software Applications such as Epic, Cerner, Dr.Chrono, Kareo Billing, Medpointe, Jira
Service Desk.
Developed exceptional communication and organizational skills in healthcare setting. Proven ability to manage patient information and coordinate care services. Seeking to transition into new field where these skills can be effectively applied and further developed.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator Part Time
Memorial Hermann Hospital
11.2021 - 06.2023
- Supported medical teams
- Scheduled and coordinated appointments to improve continuity of patient care.
- Documented patient information in EMR systems in compliance with HIPAA standards.
- Enhanced communication and teamwork across departments for optimal patient outcomes.
- Assisted nursing staff in delivering patient care and ensuring comfort and safety.
- Maintained accurate patient records, enhancing communication among healthcare providers.
- Coordinated patient scheduling to optimize appointment availability and reduce wait times.
Healthcare Customer Service Representative (Remote)
Freelance
06.2022 - 01.2023
- Provide email and chat-based support to healthcare and e-commerce clients, handling 40+ inquiries daily.
- Process claims, troubleshoot billing issues, and manage patient account updates through CRM tools.
- Maintain accurate data logs in CRM while escalating technical or insurance issues as needed.
- Delivered 95%+ customer satisfaction, resolving 90% of issues independently without escalation.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
Customer Support Representative (Remote)
HealthTrust
07.2020 - 11.2021
- Served as frontline support for patient inquiries, claim escalations, and service requests.
- Documented all interactions to ensure regulatory compliance and audit readiness.
- Collaborated with cross-functional teams to resolve insurance and medical data discrepancies.
- Maintained strict infection control and confidentiality per HIPAA guidelines.
Education
Associate of Science - Nursing
Nursing Bridges Institute
Houston, TX07-2024
Skills
- CRM Systems (Zendesk, Salesforce)
- Microsoft Office
- Google Workspace
- Medical billing (inpatient, outpatient, physical)
- Claims filing and resolution
- Insurance appeal processes
HIPAA regulations and compliance
Electronic health records (HER) systems
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - Customer service and patient/client relations
Problem-solving and complaint resolution - Data entry and management
- Efficient patient statement processing
- EMR software proficiency
Websites
CORE COMPETENCIES
- Healthcare Customer Service | Patient & Provider Support
- Prior Authorization & Claims Resolution
- HIPAA Compliance | Data Entry | EMR Systems
- CRM & Ticketing Tools (Zendesk, Salesforce)
- Problem Solving | Conflict Resolution | Documentation Accuracy
- Microsoft Office | Google Workspace | EHR Systems
- Remote & Hybrid Work Collaboration | Order Processing | Billing Support
- Bilingual Communication | Multitasking | Detail-Oriented
Languages
English
Full Professional
Timeline
Healthcare Customer Service Representative (Remote)
Freelance
06.2022 - 01.2023
Patient Care Coordinator Part Time
Memorial Hermann Hospital
11.2021 - 06.2023
Customer Support Representative (Remote)
HealthTrust
07.2020 - 11.2021
Associate of Science - Nursing
Nursing Bridges Institute