Summary
Overview
Work History
Education
Skills
Timeline
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Favour Ukanwoke

District Heights,USA

Summary

A dedicated professional with strong communication skills and proven leadership experience, I am committed to ensuring workplace satisfaction and delivering exceptional customer relations. With a focus on professionalism and a robust work ethic, I possess the ability to effectively understand and resolve work-related challenges. Additionally, my leadership capabilities foster understanding and collaboration within teams. I am enthusiastic about the opportunity to contribute to and grow within your esteemed company.

Overview

4
4
years of professional experience

Work History

KFC Marlboro Pike
09.2023 - Current
  • Manage a team of 7 daily to ensure that operational excellence and customer services are delivered daily.
  • Maintain and update daily customer deliverables at the store
  • Handle customers’ calls and respond to complaints and queries
  • Worked to address all concerns of the customers in a timely and effective manner
  • Develop and forecast daily sales of products and services to customers.
  • Greet customers with enthusiasm in a delightful and helpful attitude
  • Provide customers with up-to-date information about products and promotional offerings.
  • Aimed at keeping customers satisfied by aiding customers to return to the store with a positive attitude
  • Handle all payments in a professional and timely manner

Customer service representative

Supreme concept
01.2023 - 08.2023
  • Promoted and sold Verizon’s 5G services to potential clients through effective communication and persuasion techniques.
  • Assisted existing customers with upgrading their plans to include 5G services, ensuring a seamless transition and maximum satisfaction.
  • Conducted thorough needs assessments to identify the most suitable 5G plans and features for each client, resulting in increased customer retention and loyalty.
  • Maintained a high level of product knowledge regarding Verizon’s 5G offerings and competitor comparisons to effectively address customer inquiries and objections.
  • Utilized CRM software to track customer interactions, update account information, and follow up on leads to ensure timely closure of sales opportunities.
  • Collaborated with team members to develop and implement sales strategies, resulting in consistently meeting and exceeding sales targets.

Assistant Manager

Little Caesars pizza
08.2022 - 12.2022
  • Assisted in providing leadership and overseeing day-to-day operations of the restaurant, ensuring efficient workflow and adherence to company standards.
  • Supervise and train staff members, providing guidance on customer service, food preparation, and safety protocols.
  • Manage inventory levels and order supplies to maintain optimal stock levels and minimize waste.
  • Conduct regular audits to ensure compliance with food safety regulations and sanitation standards.
  • Handle customer inquiries and complaints promptly and professionally, resolving issues to ensure customer satisfaction.

Office Manager

Victorious Behavioral Health Services
06.2021 - 05.2022
  • Maintain electronic and physical filing systems to ensure accurate record-keeping and compliance with confidentiality regulations.
  • Act as a liaison between behavioral health staff, clients, and external partners to facilitate communication and collaboration.
  • Handle inquiries and requests from clients, family members, and other stakeholders with professionalism and empathy.
  • Managed front desk operations, including answering phones, scheduling appointments, and greeting clients.
  • Assisted clinicians and therapists with administrative tasks, such as filing paperwork & updating client records.

Education

High School -

Desert Rose High School
North Las Vegas, NV
06.2022

Skills

  • Excellent communication skills
  • Excellent Interpersonal skills
  • Leadership experience
  • Hard working
  • Problem-solving abilities
  • Professionalism, and strong work ethic
  • A sound orator in public speaking
  • Teamwork and collaboration
  • Proficiency in the use of Microsoft applications
  • Supply Ordering
  • Meeting Coordination
  • Calendar Management
  • Office Administration
  • Appointment Scheduling
  • Database Management
  • Filing experience
  • Verbal and written communication

Timeline

KFC Marlboro Pike
09.2023 - Current

Customer service representative

Supreme concept
01.2023 - 08.2023

Assistant Manager

Little Caesars pizza
08.2022 - 12.2022

Office Manager

Victorious Behavioral Health Services
06.2021 - 05.2022

High School -

Desert Rose High School

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Favour Ukanwoke