Summary
Overview
Work History
Education
Skills
Timeline
Generic

Favour Utomi-scruggs

Huntsville,AL

Summary

Attentive customer service representative passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Competent CSR with demonstrated success in caring for patients one-on-one. Practiced in common medical procedures, recreational planning and patient and staff safety. Organized and respectful of patient needs. Knowledgeable and dedicated customer service professional with extensive experience in fashion industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

DSP

Ability Plus
Huntsville, AL
04.2021 - Current
    • Monitored progress and documented patient health status changes to keep care team updated.
    • Administered medication as directed by physician.
    • Assisted disabled clients to support independence and well-being.
    • Maintained clean, safe and well-organized patient environment.
    • Developed rapport to create safe and trusting environment for care.
    • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
    • Minimized injuries to staff or patients through support or restraint to control patient movements.
    • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
    • Monitored clients' overall health and well-being and noted significant changes.
    • Replaced bandages, dressings and binders to care for wounds and encourage healing.
    • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
    • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Sales Manager

Fascinations Boutique
Port Harcourt, Rivers State
08.2012 - 12.2015
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Exceeded regional annual sales target by 70%
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Education

Associate of Applied Science - Nursing

Calhoun Community College
Tanner, AL
05.2023

High School Diploma -

Butterstone International School
Port Harcourt
07.2014

Skills

    • Customer Complaint Resolution
    • Customer Service
    • Customer Billing
    • Customer Order Management
    • Presentations and Public Speaking
    • Product and Service Promotion
    • Verbal and Written Communication
    • Incapacitation care
    • Attentive to People
    • First Aid Certification
    • Client Education
      • Team Collaboration
      • Decision Making
      • Care Planning
      • Caring Companionship
      • Relationship Building
      • Problem Identification
      • Personal Service
      • Clear Communication
      • Bedside Care
      • CPR Certification
      • Meal Planning

Timeline

DSP

Ability Plus
04.2021 - Current

Sales Manager

Fascinations Boutique
08.2012 - 12.2015

Associate of Applied Science - Nursing

Calhoun Community College

High School Diploma -

Butterstone International School

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