- Rugby
- Basketball
- Fitness
- Content Creation
- Wellness advocacy
- Passionate about balancing physical health with mental and emotional wellness
- Mindfulness Practices
- Music
- Creative Writing
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Video Gaming
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Virtual Reality
Favour Igboenyesi
Boston,MA
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach. Uses proficiency in HIPAA compliance to enhance patient confidentiality, satisfaction, and care. A skilled multitasker and proficient in using the Raintree medical system, strives to continue to help improve clinic operations and patient outcomes.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Bay State Physical Therapy
11.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Answered incoming calls, scheduled appointments, and filed medical records.
- Verified patient insurance eligibility and entered patient information into the system.
- Ability to manage approximately 50-100 calls, emails, and faxes from patients, clinics, hospitals, lawyers, and caretakers.
Rehab Aide
Bay State Physical Therapy
03.2023 - 11.2023
- Ensured compliance with HIPAA regulations through meticulous handling of confidential patient information.
- Maintained close communication with therapists regarding patients'' progress or concerns, enabling prompt adjustments to treatment plans when necessary.
- Increased therapy efficiency by managing inventory levels of supplies and ensuring timely reordering when needed.
- Developed strong rapport with patients through attentive listening and compassionate communication, fostering trust throughout the rehabilitation process.
- Encouraged patients'' self-care skills development through education on proper body mechanics, home exercise programs, and assistive device usage.
- Promoted a safe rehabilitation environment through diligent equipment maintenance and cleanliness.
- Assisted therapists in administering modalities such as heat, cold, ultrasound, and electrical stimulation to optimize patient recovery.
- Enhanced patient comfort by providing support during transfers and ambulation.
- Enhanced overall clinic performance by participating in staff meetings for quality improvement initiatives.
- Streamlined therapy sessions by efficiently setting up necessary equipment and materials for each appointment.
- Improved patient mobility by assisting in exercises and stretches during rehab sessions.
- Implemented effective time management skills to accommodate 3-4 patients simultaneously while maintaining a high standard of care.
- Promoted patient adherence to prescribed home exercise programs by providing clear instructions and demonstrations, resulting in improved functional outcomes.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
Assistant Store Manager
Jako Enterprises
05.2018 - 02.2023
- Worked in different positions over time including sales associate, assistant manager, and key holder. This is including Quareles Inc and Jako Enterprises as expressions shoes was bought out by Snipes USA
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with team members to achieve monthly sales targets.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Bachelor of Science - Health Sciences
Bridgewater State University
Bridgewater, MA08-2023
Skills
- Critical Thinking Skills
- Appointment Scheduling
- Organizational Skills
- Customer Service
- Multitasking ability
- Patient Relations
- Proficient in Raintree
- Patient Care
- Office Administration
- Insurance Practices
- HIPAA Compliance
Affiliations
- Umu Igbo Unite
- African Student Association
- Salvation International Youth Prayer Ministries
- Noteworthy
Interests
Timeline
Patient Care Coordinator
Bay State Physical Therapy
11.2023 - Current
Rehab Aide
Bay State Physical Therapy
03.2023 - 11.2023
Assistant Store Manager
Jako Enterprises
05.2018 - 02.2023
Bachelor of Science - Health Sciences
Bridgewater State University
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