Summary
Overview
Work History
Education
Skills
Certification
Writing
Languages
Timeline
Generic

Fawad JAFARI

Brentwood,CA

Summary

Dynamic and detail-oriented Certified Pharmacy Technician with proven success at Zayeshga Hospital, enhancing patient outcomes through effective medication therapy management and strong relationship building. Skilled in workflow optimization and insurance billing, I consistently reduced medication errors and improved patient satisfaction by implementing quality assurance initiatives.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Van Der Meulen Pharmacy Amsterdam
2022 - 02.2025

Medication delivery and consultation with patients and more.

Pharmacist

Zayeshga Hospital Kabul Afghanistan
02.2018 - 12.2020
  • Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
  • Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
  • Educated patients about possible drug interactions and gave special administration instructions.
  • Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
  • Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
  • Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
  • Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
  • Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
  • Improved patient outcomes by providing comprehensive medication therapy management and counseling.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
  • Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
  • Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
  • Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
  • Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
  • Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
  • Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
  • Increased immunization rates in the community by administering vaccinations during flu season.
  • Achieved significant cost savings by negotiating better prices with drug suppliers without compromising on medication quality.
  • Strengthened community health, delivering informative presentations on medication safety and disease prevention.
  • Conducted regular reviews of pharmacy operations, identifying and addressing areas for improvement in workflow and patient service.
  • Conducted comprehensive medication therapy management sessions, optimizing patient outcomes through personalized care plans.
  • Provided critical support during public health emergencies, ensuring uninterrupted access to essential medications.
  • Led team of pharmacy technicians, fostering environment of learning and excellence in customer service.
  • Enhanced patient safety by accurately dispensing and reviewing over thousands of prescriptions, ensuring adherence to legal and ethical guidelines.
  • Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
  • Initiated medication recycling program, contributing to environmental sustainability and community health.
  • Developed comprehensive drug information database, aiding in quick resolution of medication-related queries.
  • Reduced medication errors through rigorous adherence to pharmacy protocols and continuous staff training.
  • Supported chronic disease patients by providing medication synchronization services, improving therapeutic outcomes.
  • Led quality assurance efforts, maintaining pharmacy accreditation and compliance with health regulations.
  • Streamlined prescription refill process to enhance patient convenience and adherence to medication regimens.
  • Collaborated with healthcare providers to clarify prescription orders, ensuring accurate and timely medication dispensing.
  • Facilitated community health screenings, raising awareness and early detection of common diseases.
  • Improved pharmacy efficiency with implementation of innovative inventory management system, reducing waste and ensuring medication availability.
  • Enhanced patient compliance with complex medication regimens through personalized counseling and follow-up.
  • Implemented digital prescription service, increasing accessibility for remote and mobility-impaired patients.
  • Educated patients on proper medication use.
  • Counseled patients regarding proper intake of medications.
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
  • Assisted other pharmacy staff with drug inventory, purchasing and receiving.
  • Managed drug and supply inventories.
  • Advised patients on medication side effects and contraindications and explained proper administration.
  • Performed technical processes required to dispense medications to patients.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Supervised and coached team of pharmacy technicians and trainees.
  • Hand counted controlled medications, measured liquids and reconstituted antibiotics.
  • Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Completed accurate cycle counts, inventory management and will-calls for customers.
  • Reconstituted oral liquids.
  • Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Pharmacy Technician

Dam Pharmacy Amsterdam
02.2013 - 01.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured, and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Provided critical support in emergency situations, quickly gathering necessary medications.
  • Managed medication inventory, ensuring availability of all necessary drugs.
  • Educated patients on medication usage and precautions, enhancing patient understanding and safety.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Participated in community health events, representing pharmacy and providing valuable health information.
  • Conducted patient follow-ups to confirm medication effectiveness and address concerns.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
  • Assisted in management of prescription deliveries, improving patient convenience.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Streamlined drug distribution processes, reducing wait times for patients.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Logistics Officer

International Organization For Migration
02.2004 - 12.2010
  • Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
  • Supervised logistics functions and operations.
  • Coordinated cross-functional teams in executing complex logistics projects, resulting in successful completion within deadlines and budgets.
  • Managed logistics assets for timely and cost-effective delivery of cargoes.
  • Reduced transportation costs with effective route planning and carrier negotiations for streamlined delivery operations.
  • Managed functional areas of logistics.
  • Delivered logistic support to leverage existing resources with cost-effective savings.
  • Optimized supply chain efficiency by implementing strategic inventory management and distribution planning.
  • Advised logistics management and structures for staffing levels to maintain adequate numbers.
  • Enhanced warehouse organization through the development of comprehensive storage layouts and product labeling systems.
  • Streamlined order fulfillment processes to increase customer satisfaction and minimize order processing timeframes.
  • Conducted regular risk assessments on logistics operations, identifying potential vulnerabilities and implementing effective mitigation measures.
  • Implemented advanced forecasting models, improving demand planning accuracy and reducing stockouts or surplus inventory levels.
  • Created detailed contingency plans to address potential disruptions in the supply chain, preserving business continuity during unforeseen events or crises.
  • Coordinated mission details and communicated with unit to convey changes.

Ticket Agent

Carlson Wagonlit
02.2001 - 12.2004
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Assisted with development and implementation of new ticketing policies for enhanced service delivery.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Monitored ticket sales and provided detailed reports to management.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
  • Processed cash and credit card transactions securely and promptly for customer payments.
  • Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
  • Verified passenger identification and processed required travel documents for smooth boarding procedures.
  • Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
  • Streamlined the check-in process for faster boarding times and improved passenger experience.
  • Kept passengers informed about flight status updates via timely announcements and personal interactions.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
  • Coordinated with other departments such as catering services or ground crew for seamless operations during each flight''s turnaround time.
  • Sold Type tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
  • Maintained up-to-date knowledge of airline policies, procedures, and promotions to provide accurate information to customers.

Education

Doctor Of Pharmacy - Pharmacy

Medical School Kabul , Afghanistan
Kabul, Afghanistan
07.2019

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • Pharmacy and customer records management
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Pharmacy software proficiency
  • Interpreting and processing medication orders
  • Pharmacy law compliance
  • Healthcare regulations
  • Medication labels
  • Medicare and medicaid process
  • Drug inventory management
  • Prescription interpretation
  • Verifying orders
  • Advanced math skills
  • Manual and automated medication dispensing
  • Compounding techniques
  • Receiving incoming supplies
  • Medication storage procedures
  • Regulatory compliance
  • Order verification
  • Secure storage of medications
  • Drug interaction awareness
  • Updating medication histories
  • Dosage form preparation
  • Interpreting orders
  • Drug storage procedures
  • Drug utilization review
  • Staff development
  • OTC recommendations
  • Drug monitoring
  • Patient education and counseling
  • Operations support
  • Medication therapy management
  • Drug classification
  • Supporting pharmacy operations
  • Pharmacology
  • Attendance oversight
  • Ordering and stocking medications
  • Insurance reconciliation
  • Quality assurance and control
  • Pharmacy operations
  • Labeling prescriptions
  • Customer service
  • Data entry
  • Prioritization and organization
  • Cash register operations
  • Team coordination
  • Insurance processing
  • Certified pharmacy technician (cpht)
  • Creative thinking
  • Inventory management
  • Analytical thinking
  • Relationship building
  • Patient profile setup
  • Resolving complaints
  • Employee training
  • Medication storage and labeling
  • Staff leadership
  • Prescription refill fulfillment
  • Payment processing
  • Medical insurance claims processing
  • Certified pharmacy technician
  • Equipment cleaning and maintenance
  • Confidentiality practices
  • Insurance claim processing software
  • Medication documentation

Certification

Doctors assistance, 178 courses related to pharmacy

Diploma project management, Excel courses, Microsoft packages courses., PTCB certification

Writing

Books

Languages

French
Limited Working
Dutch
Full Professional
Russian
Limited Working
Persian
Full Professional
Pashto
Limited Working

Timeline

Pharmacist

Zayeshga Hospital Kabul Afghanistan
02.2018 - 12.2020

Pharmacy Technician

Dam Pharmacy Amsterdam
02.2013 - 01.2019

Logistics Officer

International Organization For Migration
02.2004 - 12.2010

Ticket Agent

Carlson Wagonlit
02.2001 - 12.2004

Pharmacy Technician

Van Der Meulen Pharmacy Amsterdam
2022 - 02.2025

Doctor Of Pharmacy - Pharmacy

Medical School Kabul , Afghanistan
Fawad JAFARI