Fawad Khattak
Salisbury,MD
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
21
21
years of professional experience
18
18
years of post-secondary education
Work History
Assistant Manager
RED OAK LLC
Salisbury, MD
04.2024 - Current
- Communicated regularly with customers to gain insights into their needs.
- Monitored employee attendance records, timekeeping, and payroll information.
- Implemented quality control measures to uphold company standards.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
International Flight Attendant
Pakistan International Airline
Peshawar, Kyber Pakhtunkhwa
09.2006 - 03.2024
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Directed junior team members in proper duties and company regulations.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Demonstrated proper use of emergency equipment and conducted emergency drills.
- Administered first aid to passengers experiencing medical issues and helped coordinate advanced in-flight or ground support.
- Followed safety, passenger and supply pre-flight checklists.
Teacher
APS Public School & College
Nowshera, Khyber Pakhtunkhwa
12.2003 - 05.2006
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Participated in workshops, trainings and conferences to improve educational skills.
- Organized parent conferences throughout the year to discuss student progress.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Participated in professional development workshops related to teaching methods or curriculum changes.
Education
Master of Political Science - Political Science
Peshawar University
Peshawar09-2007
Training -
Certification
Pakistan International Airlines 09.2006 - 03.2024
Skills
- Customer service
- Payroll administration
- Quality control
- Operational strategy
- Team leadership
- Conflict resolution
- Team development
Languages
English
Full Professional
Urdu
Full Professional
Pashto
Native/ Bilingual
Hindi
Full Professional
Timeline
Assistant Manager
RED OAK LLC
04.2024 - Current
International Flight Attendant
Pakistan International Airline
09.2006 - 03.2024
Training -
Certification
09.2006 - 03.2024
Teacher
APS Public School & College
12.2003 - 05.2006
Master of Political Science - Political Science
Peshawar University
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