Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fawad Mojadiddi

Elk Grove,CA

Summary

  • 3 Years of State Civil Service Work Experience
  • 5 Years of Office Administrative Experience
  • 10+ Years of Professional Customer Service
  • Proficiently Skilled in Microsoft Excel, Word, PowerPoint, Outlook, SharePoint, and Teams
  • Proven Effective Workload and Time Management Skills
  • Demonstrated Dependability and Reliability with Punctual Attendance Records
  • Utilized Strong Interpersonal Communications with Tact for All Levels of Staff
  • Acquired Analytical Skills, Critical Thinking, Researching Techniques, and Completed Staff Work
  • Maintained Current and Active Working Knowledge of State Programs, Regulations, Statutes, Policies, and Procedures
  • Possesses Abilities in Multi-Tasking, Cross-Training, Group Collaboration, Serving as Back-Up in Supporting Roles and Being a Flexible Team Player

Overview

7
7
years of professional experience

Work History

Program Technician II

BSIS
06.2023 - Current
  • Provided technical support to the Licensing Unit by reviewing and processing licensee applications. These include the initial application, renewals, address and name changes, duplicates, and re-evaluations.
  • Ensured approved applications are appropriately coded for KOVIS.
  • Received, sorted, reviewed, and inputted initial and renewal application information into the BreEZe database.
  • Linked licenses and registration clearances though the Department of Justice (DOJ) interface.
  • Set forth application milestones for deficient applications.
  • Generated deficiency letters to mail to applicants by communicating deficient items and how to correct deficiencies in order to continue processing the application for approval or denial.
  • Submitted completed applications to the Disciplinary Review Unit for applicants with a criminal history background.
  • Processed 'Notice of Fingerprint Reject' notifications by contacting applicants directly to ensure resubmissions for corrections.
  • Handled all incoming mail and faxes for distribution within BSIS.
  • Scanned incoming initial applications for security guards, proprietary private security officers, alarm company employees, locksmith employees and firearms permit bundles for distribution to licensing staff.
  • Logged and secured checks from currier prior to sending it to Central Cashiering at Headquarters Office.
  • Maintained working knowledge of Bureau operations by providing public counter assistance to applicants, licensees, consumers, and members of the industry regulated by BSIS.
  • Demonstrated knowledge of BreEZe, BSIS laws, regulations, policies, and procedures in job performance.
  • Provided correspondence with licensees using the general email inbox account.
  • Processed documentation submitted and received in the email inbox.
  • Possessed excellent communication skills, used good judgment in making decisions and managed time efficiently to complete assigned tasks.
  • Upheld confidentiality and discretion due to the nature of the documents handled within the bureau.
  • Independently evaluated documents submitted by applicants and obtained from law enforcement agencies.
  • Understood the regulations, policies and procedures related to the substantial relationship of criminal convictions, criteria for rehabilitation, penal codes, and other criminal code violations.
  • Routinely worked with sensitive and confidential issues and materials.
  • Met the monthly expectations of maintaining privacy and confidentiality of documents.
  • Created and managed documentation for the transfer of funds between applications or the issuance of refunds, ensuring accuracy and adherence to financial policies.
  • Utilized SharePoint Microsoft Excel spreadsheets in logging and tracking criminal history (LiveScan) reports, ensuring proper documentation, compliance, and accessibility for relevant stakeholders.

Employment Program Representative

EDD
09.2020 - 09.2022
  • Independently reviewed, investigated, and determined claimant eligibility for Unemployment Insurance benefits, in accordance with laws, regulations, policies and precedent decisions.
  • Issued written notifications to the claimants and authorized issuance of Unemployment Insurance benefit payments to eligible claimants.
  • Conducted fact finding interviews with employers, claimants, and other contacts.
  • Documented all facts, findings, actions, decisions and forwarded documentation for special handling and claim action as appropriate.
  • Responded to employers, claimants, and third-party inquiries through written, electronic, and by telephone.
  • Informed claimants and employers of their rights and responsibilities under the Unemployment Insurance Program.
  • Participated in meetings, work groups, special projects, and focus groups as needed.
  • Utilized office software systems to recompute calculations in making determinations that aligned with the program regulations.
  • Adhered to the guidelines set forth by leadership and continuously met the processing service levels of agreement.
  • Conducted in-depth analysis of customer UI needs using all available tools, such as California Unemployment Benefit Services (CUBS), Single Client Database (SCDB), CalJOBS and Benefits Program Online (BPO) Admin systems to provide information to resolve or elevate customer questions and/or complaints.
  • Maintained working and current knowledge of the UI Program policies and procedures and communicated updates to staff, customers, and partners individually and/or in groups.
  • Assisted customers with the UI program by providing information on claims, online services (i.e. UI Online, AskEDD, ID.me), forms, self-service options, and other UI concerns.

B2B Sales Representative

UBC Foods Distributor
01.2020 - 07.2020
  • Conducted B2B sales for international grocery goods provider via regular automobile and plane travel to assigned Northern West-Coast region. Responsible for reimbursement and procurement. Assisted with cashiering and receivables from clientele.
  • Developed and maintained professional sales relations of new clientele as well as incentivized previous clients for return business. Reported to stakeholders in regards to client acquisitions.
  • Recognized for record set of most sales for new agent with $128,000 in first month. Generated an unprecedented amount of revenue with sales performance.
  • Attended monthly sales meetings and quarterly sales training. Met with all channels from Executives to floor production staff and made strategic recommendations for performance improvement.
  • Worked independently with minimal supervision. Worked with other staff members regarding policy and procedure changes.
  • Forecasted correct products based on customer needs, product specifications and applicable regulations.
  • Kept detailed records of daily activities through online customer database. Handled production and settlements of clientele.

Server

Olive Garden
10.2017 - 11.2019
  • Assisted customers with orders and requests.
  • Provided job shadowing experience for new hires. Provided input and etiquette skills for new staff.
  • Handled individual transactions with customers and track accounting for sales receipts. Balanced cash drawer for minimized losses.
  • Coordinated orders with other staff members in the restaurant to meet the customer's needs.
  • Demonstrated flexibility in work schedule involving trading work shifts, call outs and became reachable when volume reached overcapacity. Worked with management on coordinating coverage.
  • Facilitated with management on special reservations and forecasted predictions of high customer volumes in relations to Holidays and events.

Education

Coursework Completed - Film And Media Studies

University of California - Santa Cruz
Santa Cruz, CA
06.2014

Associate of Arts - Film And Media

Merritt College
Oakland, CA
06.2011

Skills

  • Verbal Communication
  • Written Communication
  • Policy interpretation
  • Data management
  • SQL
  • Adobe Creative Suite
  • Claim management
  • Flexibility

Timeline

Program Technician II

BSIS
06.2023 - Current

Employment Program Representative

EDD
09.2020 - 09.2022

B2B Sales Representative

UBC Foods Distributor
01.2020 - 07.2020

Server

Olive Garden
10.2017 - 11.2019

Coursework Completed - Film And Media Studies

University of California - Santa Cruz

Associate of Arts - Film And Media

Merritt College

Similar Profiles

CREATE PROFILE
Fawad Mojadiddi