Fawn Beckman
Hudson,WI
Summary
Day Program Supervisor proven to deliver exemplary level of supports in service to those in support. Coordinate admission and discharge of persons served. Plan and implement strategies for developing improved programming management. Proven problem solver and excellent communicator with strong organizational skills, superb understanding of data collection and performance metrics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Supervisor
MSS
08.2013 - Current
- Provided ongoing direction and leadership for program operations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Directed team of 15 personnel, overseeing records, performance and quality assurance.
- Handled coordination of daily activities and direct report assignments.
- Supervised completion of required and designated program documents such as specific diet protocols, community participation reports and attendance or utilization reports.
- Reviewed and updated time and attendance system records.
- Supervised program recruiting, selection, performance management, discipline, guidance and resource assistance.
- Coordinated visitations and tours for program facility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Facilitated all programming and staff schedules
- Approved and completed time sheets.
- Scheduled all trainings to maintain compliance.
Server Shift Leader
General Sam's
07.2017 - 12.2019
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawers.
- Processed orders and sent to kitchen employees for preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Managed scheduling for 13 servers, maintaining adequate staffing levels while accounting for personal employee needs
Case Manager Coordinator
MSS
07.2014 - 08.2017
- Conducted training to update 15 staff on new information regarding persons served, regulations and procedures to promote more informed delivery of client services.
- Collaborated with outside vendors and teams resource providers to offer persons served access to community services.
- Implemented new initiatives and procedures to increase knowledge and availability of persons served services.
- Intervened in urgent and crisis situations and provided services in compliance with Minnesota and federal regulations and laws.
- Participated in community resource fairs and events to deliver information about MSS agency's services.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to persons served.
- Developed and implemented comprehensive case management plans to address client needs and service outcomes.
- Collaborated with interdisciplinary team to determine timely delivery of services.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Developed and implemented safety plans for persons served at risk of harm to provide protection.
- Provided evidence-based therapeutic interventions and crisis management to persons served to lessen negative on physical, mental and emotional wellbeing.
- Utilized trauma-informed approach to promote healing and empowerment for persons served.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Researched best practices and developed strategies to improve program outcomes.
Manager in Service Industry
Corner Saloon
06.2006 - 12.2014
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business plans, hiring and sustaining 8 staff.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored inventory levels and placed orders to replenish stock.
- Negotiated with vendors to secure best prices for parts and supplies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Direct Support Professional
MSS
08.2013 - 07.2014
- Assisted over 80 adults with intellectual disabilities to support independence and well-being.
- Administered medication as directed by physician and care team.
- Maintained clean, safe, and well-organized persons served environment.
- Assisted persons served with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported persons served to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored persons served to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Developed and implemented individualized care plans to meet individual needs of each person served.
- Developed rapport to create safe and trusting environment for care.
- Led patient or group recreational activities for enhanced patient outcomes.
- Researched community resources and services to provide accessibility and assistance to clients.
- Recorded status and duties completed in logbooks for management.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Completed regular check-ins and progress report for each person served.
- Built and maintained rapport with persons served and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Scheduled daily and weekly care hours for client caseload.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Education
Bachelor of Arts - Graphic Design
UW Stout
Menomonie, WI12.2011
Associate of Science - Psychology
UW Wood County Marshfield
Marshfield, WI08.2009
Skills
- Operational Leadership
- Strategic Planning
- Document Management
- Staff Training
- Onsite Tours
- Facility Management
- Scheduling Proficiency
- Staff Development
- Generating Schedules
- Training Coordination
- Program Management
- Team Oversight
- Employee Recruitment and Hiring
- Employee Supervision
- Employee Performance Evaluations
- Risk Management
Certification
- Trauma Informed Training 2023
- Train the Trainor Training 2017
- Certified- Person Centered Planner 2022-2023
- Certified- Person Centered Thinking 2023
- Certified- CPR/FA 2023
- Suicide Awareness & Prevention Training 2023
- Strategic Consulting Training 2018
Hiking, Swimming, Dancing, Painting, Reading
I enjoy solidarity outside of my work life and finding adventures that assist in decompressing from my work. I enjoy hiking and nature above all. When time allows I enjoy sitting in front my easel and painting nature and when I really need to simply relax I enjoy leisure reading. I also enjoy reading educational books as well that pertain to my interests.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s easier to ask forgiveness than it is to get permission.
Grace Hopper
Timeline
Server Shift Leader
General Sam's
07.2017 - 12.2019
Case Manager Coordinator
MSS
07.2014 - 08.2017
Program Supervisor
MSS
08.2013 - Current
Direct Support Professional
MSS
08.2013 - 07.2014
Manager in Service Industry
Corner Saloon
06.2006 - 12.2014
Bachelor of Arts - Graphic Design
UW Stout
Associate of Science - Psychology
UW Wood County Marshfield
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