Fawn Chambers
Humble,TX
Summary
Experienced Customer Service Chat/Email Specialist with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Hyatt (Omaha Reservation Center)
12.2022 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
Customer Service Representative
MassMutual
03.2022 - 12.2022
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
Customer Service Specialist
United Health Group, Optum
12.2018 - 03.2022
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Initiated cross-training initiatives among employees enabling them to take on additional responsibilities during peak periods or absences.
- Monitored individual performance metrics, identifying areas for improvement and providing constructive feedback.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
General Manager
Arbys Resturant
03.2017 - 12.2018
- Delivered exceptional client experiences through hands-on leadership of associates and managers.,
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
Education
Associate of Applied Science - Business Administration Human Resources
Houston Community College
Houston, TX12.2021
Skills
- Report Generation
- Report Creation
- Credit Card Payment Processing
- Understanding Customer Needs
- Multitasking and Prioritization
- Complaint Handling
- Social Media Monitoring
- CRM Software
- Call Center Operations
Affiliations
- Phi Theta Kappa
Timeline
Customer Service Associate
Hyatt (Omaha Reservation Center)
12.2022 - Current
Customer Service Representative
MassMutual
03.2022 - 12.2022
Customer Service Specialist
United Health Group, Optum
12.2018 - 03.2022
General Manager
Arbys Resturant
03.2017 - 12.2018
Associate of Applied Science - Business Administration Human Resources
Houston Community College
Similar Profiles
Tara SimmonsTara Simmons
Chat Care Specialist at Hyatt Reservation CenterChat Care Specialist at Hyatt Reservation Center
Roger LIDGERoger LIDGE
Night Security Guard at HyattNight Security Guard at Hyatt
Roni MaxeyRoni Maxey
Housekeeper at HyattHousekeeper at Hyatt