Summary
Overview
Work History
Education
Skills
Timeline
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Fawn Hetrick

Port Richey

Summary

Hardworking and results-driven Small Business Owner with rich and multifaceted background handling all aspects of business operations. Delivers on business promises and seeks out opportunities to improve profitability, employee performance, and company profile. Offers deep understanding of challenges and opportunities facing small businesses. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Willing to take on any task to support team and help business succeed. Offers strong customer service always on time reliable and hard working, ready for any task. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.

Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.

Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.

Overview

15
15
years of professional experience

Work History

Patient Care Coordinator

Sedgwick
08.2020 - Current
  • Facilitated patient scheduling and communication through medical scheduling software for efficient appointment management.
  • Applied conflict resolution techniques to address patient concerns and improve satisfaction.
  • Utilized telehealth platforms to conduct virtual patient consultations, ensuring continuity of care remotely.
  • Conducted patient education sessions, providing information on treatment plans and home care instructions.
  • Monitored patient progress and updated care plans based on assessments and feedback from medical staff.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.

Small Business Owner

Last Minute movers
03.2010 - 08.2020
  • Oversaw company finances with well-organized accounting system and strong financial controls for meeting budget targets
  • Rooted out process bottlenecks and improper activities with regular reviews of employee work and business systems
  • Maintained high customer satisfaction ratings with well-trained, empowered team taught to go above-and-beyond with service
  • Managed strong workforce with expert handling of hiring, training, and day-to-day management needs
  • Promoted group achievements for business success and elevated team performance
  • Handled weekly employee payroll with accurate handling of timekeeping, records, payments, and tax liabilities
  • Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
  • Maintained customer contact, and recordkeeping
  • Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
  • Protected clients' valuables with covers, bracing, and padding
  • Worked quickly to pack items and load trucks to meet tight deadlines
  • Tracked deliveries in full, preparing manifests and verifying shipment contents
  • Maintained strong record of highly satisfied customers with consistent first-class service
  • Avoided delivery delays with detailed scheduling and compliance with driving regulations
  • Showed up on time and ready to work for every job, minimizing team delays
  • Addressed customer questions and concerns with thorough knowledge of company policies, timelines, and rates
  • Prevented injuries with safe individual lifting practices, enlisting help for team lifts
  • Worked consistently in local metro area and completed statewide and national moves
  • Handled shipping tasks, preparing, tagging, and securing containers
  • Verified proper equipment function, connecting and testing wiring and components
  • Attached classifying tags to containers to provide identifying information
  • Kept records current, continuously entering materials movements into computer system
  • Protected team members and loads by preventing swinging and tipping
  • Moved freight and stock to and from storage and production areas, loading docks, and delivery vehicles
  • Organized efficient storage area handling over 2-10 containers per day
  • Maintained customer satisfaction with professional management of complex escalated customer concerns
  • Improved customer service team performance with thorough training and monitoring programs
  • Set staff schedules and delegated assignments in anticipation of expected demands
  • Boosted customer loyalty through initiatives to reduce customer effort, better resolve problems, and improve service delivery
  • Maintained exhaustive records of customer service metrics to create ad hoc reports and improve targeting of team efforts
  • Directed team of customer service professionals, monitored work quality, and motivated performance to meet strict targets
  • Enhanced customer experiences with knowledgebase of standard solutions for common problems
  • Kept all paperwork current and compliant with internal standards and legal requirements
  • Controlled labor costs by streamlining workflows based on expected demands
  • Met customer demands by tracking market changes and adapting strategies to match
  • Managed daily workloads by organizing effective schedules and delegating tasks
  • Maximized employee performance with effective training and close mentoring
  • Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates
  • Oversaw employee training and staff management tasks
  • Contributed to effective decision-making with detailed reports on daily operations

Education

GED -

Marchman Tech college
New Port Richey, FL
05.2008

Skills

  • Budget management
  • Business operations leadership
  • Employee training
  • Microsoft Word
  • Planning
  • Scheduling
  • Written communication
  • Critical thinking
  • Multitasking
  • HIPAA compliance
  • Customer service
  • Patient relations
  • Insurance verification
  • Medical terminology
  • Goal setting
  • Follow-up care
  • Patient safety
  • Filing and recordkeeping
  • Proficient in software
  • Payment collection
  • Relationship building

    • Policy compliance

Timeline

Patient Care Coordinator

Sedgwick
08.2020 - Current

Small Business Owner

Last Minute movers
03.2010 - 08.2020

GED -

Marchman Tech college

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Fawn Hetrick