Fawn Jillson
Waban
Summary
Dynamic healthcare professional with extensive experience at Mat-Su Regional Medical Center, excelling in emergency protocols and patient triage support. Recognized for enhancing communication among medical staff and improving patient care efficiency. Proficient in electronic health records and committed to delivering compassionate service while maintaining meticulous attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Emergency Room Unit Clerk
Mat-Su Regional Medical Center
09.2014 - 05.2019
- Managed the coordination of ambulance arrivals, communicating vital details such as arrival time and number of incoming patients to the appropriate staff members.
- Utilized multiple PC applications throughout day.
- Provided training and mentorship to new unit clerks, sharing best practices for efficient work processes within the Emergency Room setting.
- Ensured patient confidentiality by adhering to HIPAA regulations when handling sensitive information.
- Enhanced communication between medical staff by promptly relaying critical information and updates on patient status.
- Contributed to successful audits by consistently maintaining up-to-date knowledge regarding hospital policies, procedures, and regulatory requirements.
- Facilitated clear communication among nursing staff through diligent documentation and relay of physician orders.
- Supported optimal patient care by ensuring timely retrieval of lab results and diagnostic reports for physicians.
- Assisted in the development of unit-specific training materials and resources, enhancing onboarding experiences for new team members.
- Assisted in reducing wait times by effectively prioritizing tasks based on the urgency of patients'' needs.
- Maintained accurate patient records by diligently updating electronic health systems with relevant data.
- Contributed to a positive patient experience by providing compassionate assistance to patients and their families during their ER visit.
- Analyzed accounts for various requests and accounted resolution.
- Promoted a safe environment by maintaining a clean and organized unit clerk workstation throughout each shift.
- Expedited delivery of urgent messages to appropriate personnel, improving response time to emergent situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Emergency Room Technician
Mat Su Regional Medical Center
01.2011 - 08.2014
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Maintained a clean and organized emergency room environment to ensure optimal patient safety and comfort.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Participated in ongoing professional development opportunities such as training sessions or workshops to stay current on best practices in emergency medicine.
- Streamlined emergency department processes by working closely with other ER technicians, nurses, physicians, and ancillary staff members to coordinate seamless patient care transitions within the hospital setting.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Facilitated transfer of patients throughout medical facility and between departments.
- Assisted physicians with patient assessments, contributing to accurate diagnoses and appropriate treatment plans.
- Ensured compliance with infection control protocols through rigorous adherence to proper hand hygiene practices and sanitization of equipment after each use.
Intensive Care Unit Clerk
Mat Su Regional Medical Center
05.2010 - 01.2012
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
Radiology Scheduler
Mat Su Regional Medical Center
05.2009 - 05.2010
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Streamlined appointment scheduling by implementing an efficient online booking system.
Certified Nursing Assistant
Mat Su Regional Medical Center
12.2006 - 05.2009
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
Alaska Regional Hospital
01.2004 - 08.2007
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Certified Nursing Assistant
Providence Extended Care
09.2004 - 11.2006
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Associate of Applied Science - Accounting
Charter Collage
Wasilla Ak05-2009
Skills
- Emergency protocols
- Medical records management
- Medical transcription
- Medical software proficiency
- Patient triage support
- Medical terminology proficiency
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Decision-making
- Detail-oriented
- Electronic health records
- Patient scheduling
- Computer proficiency
Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
Emergency Room Unit Clerk
Mat-Su Regional Medical Center
09.2014 - 05.2019
Emergency Room Technician
Mat Su Regional Medical Center
01.2011 - 08.2014
Intensive Care Unit Clerk
Mat Su Regional Medical Center
05.2010 - 01.2012
Radiology Scheduler
Mat Su Regional Medical Center
05.2009 - 05.2010
Certified Nursing Assistant
Mat Su Regional Medical Center
12.2006 - 05.2009
Certified Nursing Assistant
Providence Extended Care
09.2004 - 11.2006
Certified Nursing Assistant
Alaska Regional Hospital
01.2004 - 08.2007
Associate of Applied Science - Accounting
Charter Collage
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