Fawn Johnson
Deltona,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the analytical production industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
Duke Energy
Deltona, FL
04.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances, customers on company systems, form completion and access to services.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Adapted to new applications and maintained knowledge of current technologies.
Logistics
Limited Brands
Newport News, United States
10.2021 - 05.2022
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
Certified Loan Signing Agent
NotarEZ.com
Newport News, VA
10.2020 - 10.2021
- Checked documents and identifying credentials for all parties.
- Reviewed documents from clients and assessed suitable solutions.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Drafted common document templates for use by executives and employees.
- Managed digital databases and physical file systems.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Business Owner/Operator
Tastic &Co
Richmond, VA
03.2014 - 10.2016
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships, developing key operational initiatives to drive and maintain substantial business growth.
- Reviewed individual performance and worked with leadership to improve processes, procedures and practices.
- Maintained complete documentation and records of all purchasing activities.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Analyzed inventory usage and assessed trends to provide maximum coverage for each time period.
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends, purchasing to match customer preferences.
Patient Care Representative
Care Advantage, Inc.
Richmond, VA
09.2012 - 06.2014
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients and families to develop future plans and discuss care actions.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
- Monitored ongoing care and proactively corrected problems.
Clinical Technician
Specialty Care
Richmond, VA
02.2006 - 11.2011
- Collaborated with healthcare providers and administrators in proper testing.
- Assisted in implementation of customized care plans, focusing on patient wellness and comfort.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked with physicians and nurses in patience care excellence.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Documented patient history in hospital operating room environments.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
- Coordinated with appropriate administrative staff to address clinical, operational questions.
- Interacted with patients and vendors while demonstrating high standards of performance, teamwork and compassion.
Education
Associate of Applied Science - Health Sciences
J. Sargeant Reynolds Community College
Richmond, VA05.2006
High School Diploma -
Patrick Henry High School
Ashland, VA06.1999
Skills
- Customer Retention Strategies
- Upselling Products and Services
- Order and Refund Processing
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Excellent Attention to Detail
- Operational Efficiency
- Productivity Management
- Issue Identification
- Project Requirements
- Technical Data Provisioning and Analysis
- Determining Metrics
- Brand Loyalty
Timeline
Customer Service Agent
Duke Energy
04.2022 - Current
Logistics
Limited Brands
10.2021 - 05.2022
Certified Loan Signing Agent
NotarEZ.com
10.2020 - 10.2021
Business Owner/Operator
Tastic &Co
03.2014 - 10.2016
Patient Care Representative
Care Advantage, Inc.
09.2012 - 06.2014
Clinical Technician
Specialty Care
02.2006 - 11.2011
Associate of Applied Science - Health Sciences
J. Sargeant Reynolds Community College
High School Diploma -
Patrick Henry High School
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