Fawn Lavallee
Salem,Oregon
Summary
Experienced customer service and operations professional with over 10 years of leadership, problem solving, and customer experience expertise. Passionate about delivering empathetic, efficient service and excited to contribute to SAIF Corporations mission to make Oregon the safest and healthiest place to work.
Overview
15
15
years of professional experience
Work History
Assistant Manager
First Tech Federal Credit Union
01.2015 - Current
- Assist in leading a team of seven employees, prioritizing first contact resolution to enhance member satisfaction and trust
- Implemented effective operations management by routinely auditing all processes and documents as well as weekly and monthly document archiving.
- Conduct comprehensive financial analyses and provide tailored recommendations to members, including support with account opening, closing, maintenance and day to day banking transactions
- Ensure compliance with regulations and accuracy by conducting regular audits and implementing corrective action when necessary
- Resolve complex customer inquires and complaints promptly and effectively while ensuring high levels of member satisfaction
- Provide notarial services for members and non members of the credit union
- Assumed managerial responsibilities in the absence of the manager and overseeing all aspects of operations
- Lead regular team meetings to review updates and recognition
- Regularly operate multiple internal programs and information databases
- Stay up-to-date with industry trends, market conditions, and changes in banking regulations through continued education and professional development initiatives
Telecom Sales Supervisor
Fry’s Electronics
01.2016 - 01.2018
- Managed and coached a team to achieve and exceed sales quotas, ensuring consistent performance
- Assisted customers with wireless device purchases and activations for 3 major cellular providers, maintaining a seamless customer experience
Phone Banker II
Wells Fargo
01.2010 - 01.2014
- Provide solutions to diverse banking needs, ensuring exceptional customer service and one call resolution
- Operated multiple internal programs and databases to address customer inquires quickly and accurately
- Maintained performance levels of 4 or higher for quotas and average call handle times
- Offered peer to peer coaching with side by sides when needed to support other bankers
Education
High School Diploma -
Skills
- Customer service
- Team leadership
- Data entry/ Document Archiving
- Employee training
- Problem solving
- Conflict resolution
- Accuracy
- Compliance
- Effective communication
- Account management
- Effective multitasking
- Fast-paced environments
- Quick learner
- Strong adaptability
License
Notary Public, Oregon
Timeline
Telecom Sales Supervisor
Fry’s Electronics
01.2016 - 01.2018
Assistant Manager
First Tech Federal Credit Union
01.2015 - Current
Phone Banker II
Wells Fargo
01.2010 - 01.2014
High School Diploma -
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