Fawn O'Connor-Valle
Newport News,VA
Summary
Seasoned Operations Manager/ Store Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Store Manger
Sephora at Kohl’s
06.2023 - Current
- Working with the Kohl’s store manager to plan and executed the opening of a Sephora store inside of kohls
- Working with all venders and construction teams
- Recruiting and hiring top talent and retention
- Attracting and acquiring new clients, driving sales through client engagement, offering consultations and application services, promoting product launches, and achieving metric goals
- Maintains operational success through daily core standards promotions and markdown executions, shipment turnover, products merchandising, and shrink management
- Developed and motivated associates monitored customer service level and built sales through training team members and maintaining counter stock and visual presentation.
Sales and Service Manager
Kate Spade New York Outlet
11.2022 - 06.2023
- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposit
- Assist Area manager with maintaining payroll budget by managing schedule and making necessary adjustments when needed
- Monitor, maintain, and follow company policies and procedures with the focus on loss prevention to protect the company’s inventory assets
- Educate team on products, sales plans, personal goals, measurable stats
- I can coach to the stats to ensure business is maximized
- Onboard new team members effectively through 30/60/90 touch bases; conduct ongoing reviews and assessment of employee performance through monthly meeting and direct reports
- Strong leadership qualities: the ability to communicate effectively with all levels within organization and to client base
- Comfort in making decisions and mediating conflict with-in team environment
- My day consists of a combination of supervising the sales floor, interacting with customers and team of stylists, clientele/ outreach to top customers
- Maintaining a clean and well stocked sales floor
- Up to date with all merchandising and promotions
- Providing consistent coaching on sales training process to ensure the highest level of customer service and sales.
Operation Manager/ Assistant Manager
Sephora Kohl’s
08.2021 - 07.2022
- Assisted customers with selection of merchandise and coordinating accessories
- Set sale planners, arrange merchandise, and set promotional displays to promote store sale
- Developed and motivated associates monitored customer service level and built sales through training team members and maintaining counter stock and visual presentation
- Setup the entire understock/stockroom for inventory for a new store following Kohl's policies
- Handled all incoming inventory and call backs
- Extensive knowledge of skincare, haircare, and makeup products
- Assisted with training of all team members
- Trained management team members from other stores before opening
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates
- Handled all merchandising and graphic changes for the store
Financial Relationship Specialist/ Head Vault Teller
Regions
03.2019 - 07.2021
- Balanced daily cash deposits and bank vault inventory with a zero-error rate
- Researched and resolved customer issues on personal saving, checking, and line of credit accounts
- Supplied tellers with coins and currency as needed
- Vault teller, prepared shipment as well as ordered currency, processed atm.
Customer Service Representative
U.S Bank
03.2018 - 03.2019
- Delivered prompt accurate and excellent customer service
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing saving withdrawals, and recording night and mail deposits
- Thrives in a fast-past environment while keeping a high level of accuracy.
Lead Bartender
The Stoned Crab
01.2014 - 12.2017
- Assessing bar customers' needs and preferences and making recommendations
- Experience with motivating a team and ensuring good performance from all members of the staff, which are key to keeping things running smoothly
- Responsible for ordering stock when it is low and supervising deliveries to ensure everything is delivered and unpacked properly.
Bartender/ Lead
TGI Fridays
02.2013 - 01.2014
- Opening/ closing shifts, setting up the bar and cash drawers
- Multi-taking in a fast-paced environment while having an upbeat fun attitude
- Strong Computer and Knowledge of different POS systems
Bar Manager
Finn’s Irish Pub
03.2008 - 12.2013
- Responsibilities include overseeing daily operations, ensuring employee productivity, monitoring the efficiency of all processes, and creating a positive work environment for employees
- In charge of making schedules and covering any open shifts
- Stocking bar and ordering inventory, creating drink menus and specials
- Prepare cash receipts for bank deposits
- Prepare daily cash reports and balance all drawers
- Reconciled cash, checks, and credit card receipts daily, investigated and resolved any out-of-balance problems.
Education
Bachelor of Arts - Business Administration And Management
University of Maine At Augusta
Augusta, MESkills
- Customer Service Management
- Conflict Resolution
- Team leadership and coaching
- Business Management
- Inventory Management
- Quality Assurance
- Marketing and Promotions
- Brand Knowledge
- Store operations
- Problem-Solving
- Schedule Management
- Multitasking and Organization
Accomplishments
- Developed a unique menu system to assist guests that spoke little or no English. Created a visual menu option that displayed pictures of various food dishes which resulted in increased sales and decreased ordering time frame due to the language barrier.
- Recognized the company was spending $25,000/month on napkins being used at a seafood restaurant. Initiated an idea to use cloth hand towels that could be laundered. This provided the ability to provide warm towels that increased customer satisfaction and decreased spending on napkins by 50%.
- Planned and developed the opening of a new Sephora Store inside Kohls as Operation Manager. Setup all graphics and displays in-store. Established and maintained an inventory system for stock and stockroom. Trained staff on how to correctly back stock merchandise as well as replenish the sales floor. Trained team to build strong customer service skills and product knowledge.
City
Newport News
State
Virginia
Zip
23608
Street
213 Talley Place
Timeline
Store Manger
Sephora at Kohl’s
06.2023 - Current
Sales and Service Manager
Kate Spade New York Outlet
11.2022 - 06.2023
Operation Manager/ Assistant Manager
Sephora Kohl’s
08.2021 - 07.2022
Financial Relationship Specialist/ Head Vault Teller
Regions
03.2019 - 07.2021
Customer Service Representative
U.S Bank
03.2018 - 03.2019
Lead Bartender
The Stoned Crab
01.2014 - 12.2017
Bartender/ Lead
TGI Fridays
02.2013 - 01.2014
Bar Manager
Finn’s Irish Pub
03.2008 - 12.2013
Bachelor of Arts - Business Administration And Management
University of Maine At Augusta
Similar Profiles
Sydney WolfSydney Wolf
Lead Advisor at Sephora at Kohl’sLead Advisor at Sephora at Kohl’s
Ariana AdiliAriana Adili
Shop Manager at Sephora at Kohl’sShop Manager at Sephora at Kohl’s
Perzia SimonPerzia Simon
Beauty Advisor at Sephora At Kohl’sBeauty Advisor at Sephora At Kohl’s