Summary
Overview
Work History
Education
Skills
Timeline
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Fawn Quinn

Piggott,AR

Summary

Successful Executive with over 14 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

11
11
years of professional experience

Work History

LPFR Order Support Corp Leadership Team

Best Buy/Geek Squad
10.2023 - Current
  • Basic account management functions including updating customer information, providing service/delivery dates updates and order modifications to include approximately 560 per month.
  • Resolving issues in moment with cost savings of 212,000 in Q4FY2
  • Support market-based scheduling and routing, maximizing efficiency and reducing labor by .28%.
  • Utilize enterprise systems to provide resolutions
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Provide insight to corporate support partners to better evolve role/company.
  • Collaborated with team members to resolve complex cases, resulting in improved turnaround times. Days out decrease by 2.
  • Resolved disputes between clients or stakeholders professionally by applying strong negotiation skills.
  • Leveraged new systems and training resources to help apply claims processes and procedures.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Home Services Experience Assistant Manager

Geek Squad
11.2019 - 10.2023
  • Collaborated with HR team to develop attractive compensation packages, resulting in more accepted job offers.
  • Build, develop and motivate company leading teams with central focus on client experience
  • Created talent pipeline to include multiple leadership promotions
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Directly managed 6 locations to include 51 remote direct reports in PC, Appliance install/repair, Home Theater, and Connected Home
  • Maximized company services sales growth and profits while controlling expenses
  • Created hand to system between premium products and custom install teams increasing bottom line over 425k in Q1
  • Support multiple Store Managers with actions plans for operational and service improvement
  • Developed and implemented organizational strategies by contributing information, analysis and
  • Solver award, Regional MVP Q4FY23, Q1FY24 in client solutions/sales
  • Delighter award, Regional MVP Q4FY23, Q1FY24 in client experience
  • Plan and coordinates all aspects of technical projects from initiation through delivery
  • Manage project initiation activities to include, but not limited to client needs and goals, scope of work, and contractual obligation
  • Ensures requirements for projects align to company/operational standards, develops alternate documents as required for exceptions
  • Manages projects risks, barriers, and activity progress to ensure goals
  • Assists with problem resolution or risk mitigation as needed
  • Develops, defines and ensures execution of project plans, project scope, schedules, budgets, etc.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within store.
  • Developed strategy to increase sales and drive profits.
  • Created mentoring program to promote positive feedback and engagement.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.

Geek Squad Manager

Geek Squad
10.2012 - 11.2019
  • Manages day to day operations of Precinct and Auto tech Bay including coordinating all projects from inception through completion
  • Ensure total client satisfaction with 30/60/90 day follow ups
  • Created World class client relationships with central focus of bringing ideas to life with complex solutions
  • Identify needed resources, define scope of work, assign project roles
  • Providing technical support and analytical support and direction
  • Interfacing with clients to ensure World Class experience
  • Administered policies and procedures in fair, consistent, and uniform manner by setting clear expectations around company culture while offering support
  • Managed all sales records, controllable expenses and cost items affecting profitability of facility
  • Created and implemented company procedures that led to proven increase in NPS and client satisfaction
  • Provide direction, training, development for team of diverse Agents
  • Monitors skillset and certification requirements.
  • Streamlined IT processes for increased efficiency through development of automated solutions.
  • Trained end-users on new software applications, increasing productivity across departments.
  • Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
  • Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.

Education

A.S.-T Biology - Biological And Physical Sciences

Santa Monica College
Santa Monica, CA
06.2013

A.A.S. Early Childhood Education (AECE) -

Central Texas College
Lakenheath AFB, UK
05.2009

Skills

  • Analytical minded and adaptable multi-unit leader proficient in leveraging expertise in creating cross-functional relationships, content creation, and facilitation with passion and enthusiasm
  • Well versed in creating training and development content to provide technical knowledge and confidence in multiple areas of business
  • Staffing
  • Business Development
  • Project Management
  • Cost Control
  • Quality Management
  • Logistics acumen with deep understanding of cross functional roles
  • Labor Cost Controls
  • Software Project Management

Timeline

LPFR Order Support Corp Leadership Team

Best Buy/Geek Squad
10.2023 - Current

Home Services Experience Assistant Manager

Geek Squad
11.2019 - 10.2023

Geek Squad Manager

Geek Squad
10.2012 - 11.2019

A.S.-T Biology - Biological And Physical Sciences

Santa Monica College

A.A.S. Early Childhood Education (AECE) -

Central Texas College

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Fawn Quinn