FAWN SHARLOW
Pendleton,Oregon, OR
Summary
Dedicated employee skilled in working under pressure and adapting to new situations. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
19
19
years of professional experience
Work History
Telecommunicator/Emergency Medical Dispatcher
Umatilla County Sheriff's Office
Pendleton, OR
09.2021 - 03.2022
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Offered friendly and efficient service to customers.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines.
Medical Receptionist
St. Anthony Hospital Physicians Clinic
Pendleton, OR
10.2020 - 04.2021
- Medical reception for multiple providers.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Perform high levels of customer service at all times, including high stress situations.
- Schedule surgical procedures with pre- and post-op appointments included.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Interact with multiple departments throughout St. Anthony Hospital.
Senior Medical Assistant
Northeast Oregon Surgical Clinic
Pendleton, OR
01.2016 - 10.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patient.
- Performed clerical duties, such as word processing, data entry, and filing.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Checked patient insurance, demographic and health history to keep information current.
- Schedule appointments and surgeries.
- Create medical documents as needed.
- Maintain HIPAA compliance.
- Provide excellent customer service.
- Order all office supplies.
- Fax surgical paperwork to hospital prior to surgery date.
Patient Information Coordinator
Apogee Physicians Group
Pendleton, OR
01.2013 - 01.2016
- Prepare daily patient list for physicians for coding, discharges, and new admissions.
- Verify physician documentation to match coding.
- Set up monthly office staff meetings, present information and take meeting minutes.
- Prepare and send expense reports, memos, emails, medical records, ect.
- Talk to patients about their experience, provide assistance if any concerns.
- Order office supplies.
- Maintain accuracy and security of patient health information.
- Verify insurance eligibility.
- Provide remote coverage for other Apogee PICs as needed.
- Work in multiple EMRs.
- Communicate with many other departments within St. Anthony Hospital.
- Create and distribute monthly physician schedules.
- Answer all calls to Apogee office, manage high volume email account.
- Provide office support to physicians as needed.
Specialist II
Health Information Management, St. Anthony Hospital via Conifer
Pendleton, Oregon
01.2010 - 01.2013
- Prepare medical records for legal, medical, and personal use.
- Follow HIPAA, federal, state and company guidelines in preparing records.
- Answer all incoming phone calls to HIM department.
- Sort and distribute interoffice mail and mail for local doctors.
- Provide customer service for patients, employees, and public.
- Process and scan medical records.
Student Tutor
Blue Mountain Community College
Pendleton, Oregon
01.2010 - 05.2010
Museum Assistant
Children’s Museum of Eastern Oregon
Pendleton, Oregon
01.2007 - 01.2009
Certified Nursing Assistant
Green Valley Health & Rehabilitation
Eugene, Oregon
01.2004
Acting Lead/Production
Monaco Coach Corporation
Coburg, Oregon
01.1999 - 01.2004
Education
Associate of Applied Science - Administrative Assistant W/ Medical Option
Blue Mountain Community College
Pendleton, OR06.2010
Skills
- Excellent Customer Service Skills
- Establishing and Maintaining Customer Relationships
- Yearly Ethics training for over 12 years
- Adaptable and Flexible
- Organization and Time Management
- Word Processing Software
- Operation of basic office equipment
- HIPAA Guidelines
- Good listening skills
- Medical Histories and Vital Statistics
- Health Information Management Applications
Timeline
Telecommunicator/Emergency Medical Dispatcher
Umatilla County Sheriff's Office
09.2021 - 03.2022
Medical Receptionist
St. Anthony Hospital Physicians Clinic
10.2020 - 04.2021
Senior Medical Assistant
Northeast Oregon Surgical Clinic
01.2016 - 10.2020
Patient Information Coordinator
Apogee Physicians Group
01.2013 - 01.2016
Specialist II
Health Information Management, St. Anthony Hospital via Conifer
01.2010 - 01.2013
Student Tutor
Blue Mountain Community College
01.2010 - 05.2010
Museum Assistant
Children’s Museum of Eastern Oregon
01.2007 - 01.2009
Certified Nursing Assistant
Green Valley Health & Rehabilitation
01.2004
Acting Lead/Production
Monaco Coach Corporation
01.1999 - 01.2004
Associate of Applied Science - Administrative Assistant W/ Medical Option
Blue Mountain Community College
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