Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Fawn Steck

Green Tree,PA

Summary

Handle all aspects of order fulfillment, inventory organization and stock management. Skilled trainer and mentor with solid understanding of policy and procedure implementation. Quick learner with highly productive nature and superior work ethic. Known for high productivity and efficient task completion. Excel in inventory management, logistics coordination, and workflow optimization. Strong in communication, leadership, and problem-solving skills, ensuring seamless operations and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Fulfillment Lead

Lowe's
Carnegie, PA
10.2023 - Current
  • Facilitated communication between cross-functional teams within the organization.
  • Monitored performance metrics such as turnaround times, fill rates, accuracy rates.
  • Developed strategies for efficient order fulfillment processes and procedures.
  • Organized workflow to ensure all orders were processed accurately and on time.
  • Maintained records of inventory levels, stock movements, and customer orders.
  • Collaborated with other departments to develop long-term solutions that improve customer service experience.
  • Resolved customer complaints regarding delivery issues or discrepancies in orders promptly and professionally.
  • Conducted regular training sessions for new hires on order fulfillment systems and procedures.
  • Managed relationships with customers and carriers to ensure smooth delivery operations.
  • Selected products and items from shelves and pallets for customer orders.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.

Head Cashier

Lowe's
Carnegie, PA
11.2021 - 10.2023
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Assisted other departments when needed by providing additional support during busy periods.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Implemented loss prevention measures to reduce shrinkage and improve profitability.
  • Provided feedback to management on cashier performance, identifying training needs and opportunities for improvement.
  • Helped with purchases and signed customers up for rewards program.
  • Resolved customer complaints and issues, ensuring satisfaction and maintaining store reputation.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Assisted customers with product information, location, and pricing, enhancing shopping experience.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Built and maintained productive relationships with employees.
  • Answered phone calls to assist customers with questions and orders.

House Manager

Amity Serenity Personal Care Home
Bridgeville, PA
09.2018 - 01.2021
  • Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
  • Established standards for cleanliness, hygiene, and orderliness throughout the house.
  • Organized and maintained household inventory records, including supplies and equipment.
  • Monitored service provider performance to ensure quality of services delivered.
  • Ensured compliance with local health and safety regulations at the residence.
  • Developed systems for efficient management of daily operations in the house.
  • Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
  • Managed team of employees, daily progress reports and overall project planning.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Explained goals and expectations required of trainees.
  • Filled out Care plans,DME,Rasp forms
  • Charting each resident plus new admissions
  • Collect rent checks
  • Office work,filing
  • Schedule residents medical appointments
  • care aid/cooking
  • Med Tech, also in charge of ordering all meds and keeping inventory
  • Plan and complete daily activities
  • Organized quarterly newsletter
  • assisted with state inspection

Education

Some College (No Degree) - Nursing

CCAC
Pittsburgh, PA

Skills

  • Order confirmation
  • Inventory Monitoring
  • Order Picking
  • Work order processing
  • Pallet jack usage
  • Order Fulfillment
  • Records Updating
  • Customer Service
  • Retail Merchandising
  • Proficiency in [Technology]
  • Written Communication
  • Staff Training
  • Customer Relationships
  • Problem-Solving
  • Decision-Making
  • Heavy Lifting
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Order Filling
  • Critical Thinking

References

References available upon request.

Timeline

Fulfillment Lead

Lowe's
10.2023 - Current

Head Cashier

Lowe's
11.2021 - 10.2023

House Manager

Amity Serenity Personal Care Home
09.2018 - 01.2021

Some College (No Degree) - Nursing

CCAC

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Fawn Steck