Summary
Overview
Work History
Education
Skills
Certification
Custom
References
Timeline
Generic

Fawn Stephens

Sudan,Texas

Summary

Hard working and dedicated future employee offering expert level experience that ranges from customer service to management. My strong work ethic, motivation to master new skills quickly, and problem-solving skills make me an employee with the motivation and desire to succeed in everything.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Kitchen Manager

Southern Sky Music Cafe
Kerrville, TX
05.2022 - 10.2023
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Monitored sanitation practices to ensure that all employees adhere to health department regulations.
  • Ensured compliance with all applicable local, state and federal laws governing food service operations.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
  • Inspected equipment regularly to identify necessary repairs or replacements.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.

Clerk

Allsups Convience Store
Sudan, TX
01.2011 - 11.2014
  • Assisted customers with inquiries and complaints in a professional manner.
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Operated cash register to process cash, check, and credit card transactions.
  • Prepared deposits according to established procedures.
  • Processed customer orders promptly and accurately.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Maintained inventory levels of office supplies and equipment as needed.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Communicated with customers and employees to answer questions or explain information.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Processed sales transactions to prevent long customer wait times.
  • Filed correspondence and reports in accordance with corporate classification system.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Trained staff members to perform work activities and use computer applications.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

Administrative

C&W National Lease
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.

Education

High School Diploma -

Monterey
Lubbock, TX

Skills

  • Supervision Management
  • Safety / Work Kitchen
  • Staff Supervision
  • Inventory Management
  • Food Safety
  • Workflow Planning
  • Kitchen Management
  • Purchasing
  • Food Preparation
  • Goal Setting
  • Ordering Supplies
  • Policy and Procedure Enforcement
  • Attention to Detail
  • Staff Training and Development
  • First Aid Knowledge
  • Inventory Coordination
  • Expediting Orders
  • Recipe Creation
  • Health Code Compliance
  • Customer Service
  • Multitasking and Organization
  • Team Collaboration and Leadership
  • Office Administration
  • Requisition Processing
  • Expense Tracking
  • Letter Writing
  • Supply Ordering
  • Supply Restocking
  • Appointment Scheduling
  • Accounts Receivable and Payable
  • File Systems Management
  • Confidentiality Understanding
  • Filing Experience
  • Prioritization and Time Management
  • Document Preparation
  • Payment Posting
  • Inventory Purchasing
  • Multi-Line Phone Systems
  • Mail Distribution
  • Quickbooks
  • Complex Problem-Solving
  • Loss Prevention
  • Flexible Work Schedule
  • Point of Sale Systems
  • POS System Operation
  • Complaint Handling
  • Order Processing
  • Conflict Resolution Techniques
  • Customer Assistance
  • Cash Register Operation
  • Cash Handling Accuracy
  • POS Systems
  • Payment Processing
  • Merchandise Sales
  • Product Rotation

Certification

  • Texas Food Manager Certification
  • Food Handlers Certification

Custom

  • CPR Certification
  • First Aid Certification
  • OSHA safety and health Certification

References

References available upon request.

Timeline

Kitchen Manager

Southern Sky Music Cafe
05.2022 - 10.2023

Clerk

Allsups Convience Store
01.2011 - 11.2014

Administrative

C&W National Lease

High School Diploma -

Monterey

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Fawn Stephens