Optimistic and hard working undergraduate student with experience in food and customer service, front desk work, management and sales along with an English-critical studies, theater and professional studies education background.
Overview
4
4
years of professional experience
Work History
Management Team
Micon Cinemas
Eau Claire
01.2026 - Current
Managed daily theater operations, ensuring timely start times and accurate inventory management.
Led a small team to ensure task coordination and completion.
Trained and supervised staff on customer service protocols and operational procedures to enhance service delivery.
Delivered attentive service to customers in-person and over the phone, fostering positive customer experiences.
Assisted with customer requests and answered questions to improve satisfaction.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Museum Assistant
Chippewa Valley Museum
Eau Claire
09.2025 - 11.2025
Monitored activity inside museum galleries to ensure visitor safety and compliance with policies.
Responded promptly to visitor inquiries about admission fees, hours of operation, and upcoming events to enhance visitor experience.
Restocked merchandise and organized displays in museum store to create engaging shopping environment.
Maintained cash drawer integrity by accurately counting and securing funds.
Opened and closed multiple buildings daily
Backline Cook
Mona Lisa's Restaurant
Eau Claire
06.2025 - 08.2025
Developed skill in preparing and plating food according to restaurant standards.
Executed recipes and modified components to enhance flavor and presentation.
Mastered the use of kitchen equipment, including grills, fryers, ovens, and slicers.
Adapted quickly to unexpected changes during shifts to maintain kitchen workflow.
Solved problems efficiently under pressure to ensure smooth kitchen operations.
Proven ability to identify areas needing improvement within the kitchen operations system.
Innovative approach towards optimizing efficiency through streamlining processes.
Expertise in sanitation practices including proper storage of food items, cleaning techniques, and safety protocols.
Sales and Donation Solicitation
Telefund
Eau Claire
10.2024 - 01.2025
Provided excellent customer service by anticipating needs and responding promptly, enhancing customer experience.
Handled high customer traffic on weekends, ensuring prompt service and customer satisfaction.
Managed cash handling duties, achieving accurate accounting at end of each shift.
Server/Bartender
Buckhorn Grill & Bar
New Lisbon
06.2024 - 10.2024
Interacted with customers in friendly, professional manner to enhance dining experience.
Memorized menu items to assist diners in making informed meal choices.
Maintained focus and concentration to accurately track tables and recall orders.
Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Bartender/Server
Portofino Bay
Mauston
05.2023 - 09.2023
Provided excellent customer service by anticipating needs and responding promptly to requests.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Executed opening and closing duties, including printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory to ensure smooth operations.
Managed multiple tasks in dynamic environment while maintaining composure and efficiency.
Barista
The Coffee House
New Lisbon
06.2022 - 09.2022
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Maintained clean and well-stocked bar to enhance customer experience.
Kept bar organized and clean during busy hours.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Managed inventory and monitored sensitive materials like liquor and restaurant keys for security.
Ensured accurate cash handling throughout shift, including opening and closing register.
Education
GED -
Necedah High School
Wisconsin
05.2022
Relevant Coursework - English Critical Studies
UW Eau Claire
Wisconsin
Skills
Data analysis
Problem-solving
Attention to detail
Strong organization
Excellent communication
Safety procedures
Confidentiality
Adaptive learning
Critical Thinking
Multitasking
Self motivation
References
References available upon request.
Volunteer Experience
Volunteer, Chippewa Valley Museum, Eau Claire, WI, 54701, Helped plate and serve dinners for museum events., Helped in set up and take down of museum events., Assisted in activities during museum events., Photographed museum events.
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange