Fawne Scarbro
Ocoee,FL
Summary
Adept at workflow optimization and leadership, I significantly enhanced pharmacy operations at Centene Pharmacy Solutions. Leveraging Microsoft Office and cost control strategies, I improved process efficiency and fostered strong relationships with healthcare providers. My proactive approach and ability to train and supervise teams underscore my commitment to excellence and innovation in healthcare services.
Overview
28
28
years of professional experience
Work History
Senior Pharmacy Technician
Centene Pharmacy Solutions
Orlando, FL
11.2017 - Current
- Streamlined processes for handling prior authorization submissions.
- Conducted evaluations of authorization requests for compliance with approval standards.
- Secured required data from providers for authorization purposes.
- Coordinated workflow to ensure timely and accurate medication dispensing.
- Led a team of pharmacy technicians, providing training and supervision.
- Addressed and resolved patient complaints and concerns.
- Advised physicians about formulary options when prescribing certain drugs for their patients.
- Developed and maintained positive relationships with patients and healthcare providers.
- Managed customer service inquiries from patients regarding their medications or billing issues.
- Assisted in the development and implementation of pharmacy services.
- Participated in continuing education programs in order to stay abreast of current industry standards.
Lead Pharmacy Technician
Walgreens
Orlando, FL
03.2015 - 07.2017
- Assisted in pharmacy practice according to state, federal, and company policies.
- Perform prescription filling tasks including retrieving, counting, and pouring pharmaceutical drugs.
- Facilitates scheduling and ensures smooth workflow management.
- Collected and handled cash accurately and efficiently.
- Directed shoppers to the appropriate area for their desired products.
- Ensured pharmacist's time was optimized by handling routine calls.
- Handled various clerical tasks as directed by the Pharmacy Manager.
- Ensures efficient inventory management by assisting with all related activities.
- Manages claim documentation for various inventory issues ensuring compliance with asset protection protocols.
- Helped coordinate clinical services with pharmacy staff and Walgreens healthcare clinics.
- Engage with physicians, nurses, and healthcare providers to enhance collaboration and growth opportunities.
- Stocks adequate pharmacy supplies to maintain appearance.
- Execute designated tasks promptly.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Trained new technicians in pharmacy procedures and customer service.
- Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
- Implemented cost-saving measures to reduce inventory expenses.
Cast Member
Walt Disney World Company
Lake Buena Vista, FL
05.2007 - 02.2015
- Conducted tours of the facility for school groups and other visitors.
- Interacted with guests to entertain and create fun atmosphere.
- Assisted guests with questions and concerns while providing exceptional customer service.
- Monitored guest behavior to ensure safety protocols were followed throughout the facility.
- Prepared beverages and served food to customers.
- Resolved conflicts between guests or staff members in a professional manner.
- Organized, stocked and replenished merchandise following set standards.
- Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.
- Performed daily operational tasks such as cash handling, stocking merchandise, and cleaning.
- Posed for photos with patrons to offer memorable pictures of experiences.
- Prepared concession stands by restocking food items, beverages, condiments.
- Managed crowd control during peak times to maintain orderliness in the facility.
- Trained new cast members on procedures, policies, and safety regulations.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Lead Secretary and Substitute Teacher
KCK Board of Education #500
08.1996 - 05.2005
- Streamlined workflow processes for enhanced productivity.
- Handled efficient categorization of both digital records and physical paperwork.
- Enhanced efficiency by managing schedules.
- Maintained office equipment in working condition to ensure smooth operations.
- Greeted visitors, answered phone calls, and maintained front reception desk.
- Organized files and developed spreadsheets to enhance efficiency.
- Streamlined procedures for more efficient team operations.
- Implement and formulate teaching strategies according to instructional guidelines.
- Enhanced lesson plans with additional activities to ensure continuous learning.
- Foster a productive atmosphere through adherence to established guidelines.
- Compiled comprehensive reports detailing absences, lesson plan progress, and disciplinary actions.
- Managed incoming calls and emails in a timely manner.
- Conducted research on various topics related to business operations.
Education
Masters -
Maryville University
12.2024
Bachelor’s - Business and Finances
Maryville University
12.2022
Associates - General Studies
Kansas City Kansas Community College
Kansas City, KS05.1996
Diploma - General Studies
Washington high school
Kansas City, KS05.1993
Skills
- Microsoft Office (Word, Excel, OneNote, PowerPoint)
- Outlook
- Bookkeeping
- Leadership
- Pharmacy operations
- Cost control strategies
- Workflow optimization
Affiliations
- Bookkeeper for Student Council.
Accomplishments
- National Honor Society.
References
References available upon request.
Timeline
Senior Pharmacy Technician
Centene Pharmacy Solutions
11.2017 - Current
Lead Pharmacy Technician
Walgreens
03.2015 - 07.2017
Cast Member
Walt Disney World Company
05.2007 - 02.2015
Lead Secretary and Substitute Teacher
KCK Board of Education #500
08.1996 - 05.2005
Masters -
Maryville University
Bachelor’s - Business and Finances
Maryville University
Associates - General Studies
Kansas City Kansas Community College
Diploma - General Studies
Washington high school
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