Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Fawsio Sharif

Pharmacy Service Representative
East Lansing,MI

Summary

Efficient Data Transcriber with significant training in word processing and spreadsheet management. Skilled at managing multiple, concurrent projects with competing priorities. Committed to achieving results within deadlines.

Overview

13
13
years of professional experience

Work History

Pharmacy Service Representative

CVS Specialty Pharmacy
Work From Home , Michigan
08.2021 - Current
  • Demonstrate expertise in multiple areas, contributing to delivering great customer service.
  • Perform a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
  • Address customer inquiries promptly, demonstrating extensive knowledge.
  • Enhanced patient satisfaction by providing exceptional customer service.
  • Communicate with insurance company representatives to complete claims processing and resolve concerns.
  • Respond to customer inquiries in a timely and professional manner.
  • Following up with customers about resolved issues to maintain high standards of customer service.

Research Specialist

Informix
04.2017 - Current
  • Implemented modifications and quality control measures to influence research conclusions.
  • Adapted work process and methods based on findings and literature review with limited supervision.
  • Monitored research data to assess accuracy, validity, and integrity.
  • Reviewed and verified insurance data before entering into database to enhance research quality and accuracy.
  • Helped team meet regulatory requirements by coordinating documentation and filings.

Call Center Specialist

American Cancer Society
06.2016 - 11.2016
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted available products and services to customers during service, account management and order calls.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Managed multiple projects simultaneously using organizational and analytical skills.

Human Resources Assistant Internship

Ocean Blue Jewelry
05.2012 - 09.2012
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Recruited and screened qualified potential employees.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.

Education

Bachelor of Arts - Psychology

Michigan State University
East Lansing, MI

Skills

Customer service experience

Knowledge of Insurance policy

Dependable performance

Effective time management

Analytical problem-solving

Maintaining patient confidentiality

Prescription processing

Customer service experience

Software

Microsoft Office: Excel, Word, PowerPoint

Google Applications

IBM Management Systems: Data, Cost, Orders

MiCSES

Infotrac

Sparcs

Avaya

Five9

Timeline

Pharmacy Service Representative

CVS Specialty Pharmacy
08.2021 - Current

Research Specialist

Informix
04.2017 - Current

Call Center Specialist

American Cancer Society
06.2016 - 11.2016

Human Resources Assistant Internship

Ocean Blue Jewelry
05.2012 - 09.2012

Bachelor of Arts - Psychology

Michigan State University

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