Fawzia Salahuddin

Lead and support a team of care coordinators while ensuring adherence to organizational processes and service standards.

Serve as the primary point of contact for plan members, healthcare providers, pharmacies, and external assistance organizations.

Coordinate and track member cases, ensuring timely completion of required documentation and follow-up activities.

Maintain detailed records and reports within CRM systems, ensuring accuracy, compliance, and data integrity.

Monitor program participation requirements and assist with issue resolution to maintain continuity of services.

Facilitate communication among multiple stakeholders to support successful program outcomes.

Assist with workflow coordination, team scheduling, training support, and operational reporting.

Develop productive working relationships with internal departments and external partners.

Supported daily operations within a high-volume healthcare environment requiring strict compliance with organizational and regulatory standards.

Maintained accurate medication records and documentation while ensuring adherence to established procedures.

Collaborated with pharmacists, clinicians, and healthcare staff to coordinate patient care activities.

Assisted with inventory management, auditing processes, and operational workflow improvements.

Prioritized multiple responsibilities while maintaining accuracy and meeting critical deadlines.

Demonstrated strong organizational and communication skills in a fast-paced academic medical center.

Managed documentation, prescription processing, patient communications, and record maintenance.

Coordinated with pharmacists, healthcare providers, and patients to resolve issues and ensure timely service delivery.

Maintained compliance with company policies, HIPAA regulations, and quality standards.

Tracked workflow priorities and managed competing deadlines in a high-volume environment.

Assisted with training new staff and supporting daily operational needs.

Consistently delivered exceptional customer service while maintaining accurate records and documentation.

Supported pharmacy operations through documentation management, inventory tracking, and patient service activities.

Maintained accurate records and assisted with daily workflow coordination.

Collaborated with pharmacists and team members to ensure efficient operational processes.