Fawzy Ibrahim
Staten Island,NY
Summary
Dynamic Operations Manager with a proven track record at New York Medical and Vascular Care, excelling in workflow optimization and team leadership. Achieved a 40% reduction in client complaints while training over 30 employees. Skilled in project management and fostering strategic partnerships to enhance operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Operations Manager
New York Medical and Vascular Care
08.2023 - Current
- Organized office environment to enhance efficiency and ensure adequate supply availability.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Facilitated communication among teams and external stakeholders for improved collaboration.
- Coordinated meetings, appointments, and events for executives and departments.
- Maintained accurate records, including financial and employee documentation.
- Managed project tasks, tracked progress, and ensured adherence to deadlines.
- Executed financial responsibilities such as budget management, expense tracking, and invoicing.
- Conducted HR functions including recruiting, onboarding, payroll processing, and employee relations.
- Trained over 30 new employees on office procedures and expectations.
Operations Coordinator
New York Medical and Vascular Care
08.2022 - 08.2023
- Managed communications between departments to ensure efficient operations.
- Created documentation outlining operating instructions for staff members.
- Provided technical support for internal software applications.
- Assisted in project management by tracking tasks and ensuring adherence to deadlines.
- Implemented safety protocols to maintain a safe working environment.
- Conducted training sessions for new employees on operational procedures.
- Developed strategies for streamlining workflow processes.
- Managed budget tasks, tracked expenses, invoiced clients, and performed basic accounting functions.
- Entered data into databases, generating reports to facilitate informed decision-making.
- Resolved customer inquiries promptly to ensure high levels of satisfaction.
Front Desk Coordinator
New York Medical and Vascular Care
08.2021 - 08.2022
- Scheduled appointments and managed calendars for staff and practitioners.
- Answered and directed phone calls, addressing inquiries or routing them correctly.
- Handled check-in and check-out procedures for patients and clients.
- Collected and processed co-pays, fees, and payments accurately.
- Maintained and updated patient records while ensuring confidentiality.
- Organized correspondence flow, including emails, faxes, and mail.
- Managed inventory of office supplies to ensure availability.
- Resolved patient complaints or issues promptly, escalating when necessary.
Branch Supervisor
Taheni
06.2021 - 08.2022
- Led daily operations, ensuring high-quality service and customer satisfaction
- Managed and motivated teams, overseeing recruitment, training, and scheduling
- Controlled costs and optimized revenue through effective budgeting and sales strategies
- Maintained compliance with regulations, upheld cleanliness standards, and ensured food safety
Education
Bachelor of Science - Political Science
College of Staten Island
Staten Island01-2022
Associate of Arts - Liberal Arts And Sciences
Brooklyn College
Brooklyn05-2015
Skills
- Workflow Optimization
- Project management
- Team leadership
- Employee training
- Logistics oversight
- Strategic partnerships
- Multi-site operations
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Limited
Timeline
Operations Manager
New York Medical and Vascular Care
08.2023 - Current
Operations Coordinator
New York Medical and Vascular Care
08.2022 - 08.2023
Front Desk Coordinator
New York Medical and Vascular Care
08.2021 - 08.2022
Branch Supervisor
Taheni
06.2021 - 08.2022
Bachelor of Science - Political Science
College of Staten Island
Associate of Arts - Liberal Arts And Sciences
Brooklyn College