FAWZY KAED

• Enforce traffic and criminal laws on state-managed highways.
• Investigated crashes to determine causes and enhance roadway safety.
• Delivered critical support to local, county, and federal agencies during operations.
• Monitored designated regions to ensure safety and law compliance.
• Developed and presented safety programs to educate the public on traffic laws.
• Ensure safety of the public at all times.
• Provide safety programs for the public.
• Assist in training apprentices and new trainees.
• Complete all required paperwork and report writing.

• Manage the Front Office and Valet departments.
• Led leaders meetings to align on business plans and development initiatives.
• Analyze data on a weekly basis including customers’ reviews, third-party comments, and in-house guest messages.
• Assign tasks to department leaders.
• Supervised bi-weekly one-on-one evaluations with team members to enhance performance.
• Attend weekly staff meetings to discuss business needs, goals, and objectives.
• Post open vacancies, conduct interviews, and assist with the hiring process.
• Assist and facilitate training new hires.
• Assist other resorts within the company with task force, implement new systems, and trainings.
• Conducted pre and post shifts’ briefings to motivate team, guide under-performers, and recognize high performers.
• Provided hospitality services at Hilton Grand Vacations

• Utilized promoting and sales skills to enhance client engagement.
• Assisted VIPs in planning personalized itineraries and vacations to ensure memorable experiences.
• Coordinate with marketing, sales, and admin teams to facilitate the work process.
• Assist in training new hires.
• Worked in hospitality industry at Hilton Grand Vacations

• Hilton Grand Vacations
• Coordinated VIP arrival experiences, ensuring seamless check-in and personalized resort service
• Arranged dining, transportation, and local activity reservations aligned with guest preferences
• Resolved guest concerns promptly, maintaining service standards and positive satisfaction

• Ensured customer comfort and safety throughout flights.
• Facilitated initial customer interactions to ensure a welcoming experience.
• Interacted and communicated with customers to enhance their travel experience.
• Resolved customer issues and answered queries to maintain satisfaction.
• Manage the economy cabin team on certain flights.

Faculty of Arts